Sign in

Customer Service Representative

Chicago, IL
January 31, 2014

Contact this candidate


Patrick Kennedy

Chicago, IL ***** 773-***-**** (

Expertise in Reverse Flow Casualty, Primary Liability, Excess, Umbrella


. Experienced at developing customer specific services to add value in a

business-to-business client service environment.

. Skilled problem solver, applying analytics and defined guidelines to

resolve issues related to policy insurance, regulatory requirements,

claimsflow issues, reporting and premium payment processes.

. Casualty underwriter skilled in providing guidance on coverage and

service in support of global liability insurance programs including

General Liability, Automobile coverage, and excess.

Key Skills

Underwriting Analysis Customer Service Self-Motivated

Risk Assessment Strong Written and Verbal Adaptive to changes

Analytical Skills Skills

Proficient in Microsoft

Product Suite


Zurich American Insurance - Chicago, IL 1988 to Sept 2013

International Service Specialist - Reverse Flow Casualty

2008 - 2013


. Reviewed accounts directed from the foreign underwriter and made

recommendations regarding coverage and limits to provide.

. Collaborated with brokers to assure that the needs of the insured were

addressed quickly and correctly.

. Responsible for successfully managing an assigned portfolio of renewal

accounts along with new business directed from global partners that more

than doubled in two years.

. Demonstrated technical underwriting skills through thorough account

reviews and file documentation.

. Worked with Head Office Product Underwriting to provide specialized

solutions for customers, including endorsement wording and program


. Identified cross-sell opportunities and collaborated with other

underwriters to deliver comprehensive insurance solutions for clients.

Underwriter - Reverse Flow Casualty

1995 to 2008


. In-depth knowledge of underwriting processes, coverages and tools used to

to gather and evaluate information needed to reach appropriate decisions

on renewals and new business including Workers Compensation, Auto, and

Umbrella coverage on U.S. exposure in support of International liability


. Knowledge of rating processes and pricing tools for General Liability,

Auto Liability and Physical Damage and Workers Compensation.

. Applied pricing strategies in compliance with guidelines for Guaranteed

Cost, Retrospectively Rated and large deductible programs.

Customer Service Representative

1993 to 1995


. Key contributor to the implementation and installation of Zurich's first

generation on-line customer loss data service tool used to help clients

control loss costs, improve risk management decisions and work


. Developed and delivered a Service Tool Training Program at customer and

broker locations throughout the U.S.

. Analyzed business requirements and designed analysis and loss output

report, developed user test case, conducted acceptance testing and

performed issue resolution to ensure successful deployment.

Education & Training

B.A. - History- Chicago State University, Chicago, IL

Zurich America - Professional Insurance Associates

Program - June 1996

IIA Designation - 1993

Contact this candidate