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Active Directory Software

Caledonia, NY
January 31, 2014

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** ****** *** ******

Caledonia, NY 14423

Cell: 352-***-**** Home: 585-***-****

E-mail: Website:


Qualified experience with the following:

Active Directory Join switches with mm Punch Down Patch Panels


Add and Remove Software Lotus Notes 8.5.3 Registry Cleanup

Assist Agents with Managed CMTS Remote Windows Server


Configure IE 6 - IE 10 Map Network Drives Software Diagnose and


Hardware Diagnose and Microsoft Office Team Viewer Remote

Repair 2003-2010 Assist

IIS 6 and 7 Microsoft Server Terminate Cable


Install 40 Port Switch Microsoft Virtual PC Terminate Cat 5e and 6e

Install and Update Microsoft Windows 3.1 to Troubleshoot Network

Drivers 8 Issues

Install Service Norton Ghost/Acronis Virus and Spyware

Packs/Patches Removal


Associate of Science Degree, Webster College, Ocala, FL

Major: Computer Information Technology

Graduated with a GPA of 3.77, in 2005

Graduate, Caledonia Mumford Central School, Caledonia, NY


Bee Alert Safety Products LLC, Ocala, FL July 2013-Present

Webmaster, Internet Marketing

Responsible for developing website content and internet marketing.

. Design and maintain web sites using Adobe Master Collection CS 5.5

. Design graphics for use with videos and packaging.

. Shoot and edit video into mini online commercials.

. Maintain product merchant account with PayPal.

. List product on

. Collaborate with our Latin American marketing team.

Manpower, Ocala, FL April 2013-June 2013

Records Clerk at Florida Department of Children and Families

Responsible for filing electronic documents.

. Use CRM to process PDF records.

. Process records with attention to detail using a database to lookup

client information.

. Process 600 to 900 documents in an 8 hour period.

. Rapidly ascertain document type and file it properly

. Consistently maintain DCF's Gold level of service by accurately

processing over 600 documents.

PDMI, Ocala, FL March 2012-July 2012

Website developer

Responsible for designing and styling website.

. Set up computers for website development environment

. Design web pages using Adobe Master Collection CS 5.5

. Setup IP Cameras for remote viewing

. Helped maintain computers and equipment

. Assisted other employees with technical issues

Senture Connect, Ocala, FL August 2011-February 2012

IT Desktop Technician October 2010-March 2011

Responsible for diagnosing then repairing computer equipment and solve

software problems in support of Windows XP on a Microsoft Active Directory

Network for a call center maintaining over 300 computers.

. Installed and upgraded software

. Troubleshoot and problem solve hardware, software and network issues

. Reimage computers using Norton Ghost on a network server

. Relocate computers, phones and printers as necessary for contracts

. Scan and remove viruses, Trojans and Malware from system machines

. Used Active Directory to create user accounts and set permissions for the


. Interact with call center agents to assist with computer and phone issues

American Reverse Mortgage, Ocala, FL June 2006-October 2009

Desktop Technician and Website developer

Responsible for diagnosing then repairing computer equipment and solve

software problems in support of Windows XP and Vista on a Microsoft Active

Directory Network and designing websites.

. Created Employee Intranet on IIS 6 and a WAMP server

. Created Corporate email accounts on mail server

. Created a trouble ticket intranet allowing agents to submit trouble

tickets to IT Department

. Used Acronis to create backup copies of users computers

. Added and maintained workstations on an Active Directory network

. Setup user with an Active Directory and Exchange Server account

. Supported over 3,000 employees with technical Issues

. Setup and Maintain E-Commerce Shopping Cart

American Cable Services, Ocala, FL June 2005-June 2006

Desktop Technician and Website developer

Responsible for diagnosing then repairing computer equipment and solve

software problems and designing websites.

. Designed company websites and updated information on them.

. Developed several Intranet websites, including log in pages and

redirection pages.

. Managed a CMTS Cable Modem Termination System.

. Setup a network storage backup hard drive

. Diagnose and repaired several computer and software problems that have



Award for Excellent Design Skills in Dreamweaver, Webster College Award for

Excellent Design Skills in HTML, Webster College Directors List Award for

maintaining a 4.0 GPA Summer Quarter 2004 Deans List Award for maintaining

a 3.50 GPA Fall Quarter 2004 and Winter Quarter 2005

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