DARREN SCOTT SLOCUM
Caledonia, NY 14423
Cell: 352-***-**** Home: 585-***-****
E-mail: accfxg@r.postjobfree.com Website: www.DSWebSvs.com
QUALIFICATION SUMMARY
Qualified experience with the following:
Active Directory Join switches with mm Punch Down Patch Panels
fiber
Add and Remove Software Lotus Notes 8.5.3 Registry Cleanup
Assist Agents with Managed CMTS Remote Windows Server
Issues
Configure IE 6 - IE 10 Map Network Drives Software Diagnose and
Repair
Hardware Diagnose and Microsoft Office Team Viewer Remote
Repair 2003-2010 Assist
IIS 6 and 7 Microsoft Server Terminate Cable
2003-2010
Install 40 Port Switch Microsoft Virtual PC Terminate Cat 5e and 6e
Install and Update Microsoft Windows 3.1 to Troubleshoot Network
Drivers 8 Issues
Install Service Norton Ghost/Acronis Virus and Spyware
Packs/Patches Removal
EDUCATION
Associate of Science Degree, Webster College, Ocala, FL
Major: Computer Information Technology
Graduated with a GPA of 3.77, in 2005
Graduate, Caledonia Mumford Central School, Caledonia, NY
PROFESSIONAL ACHIEVEMENTS
Bee Alert Safety Products LLC, Ocala, FL July 2013-Present
Webmaster, Internet Marketing
Responsible for developing website content and internet marketing.
. Design and maintain web sites using Adobe Master Collection CS 5.5
. Design graphics for use with videos and packaging.
. Shoot and edit video into mini online commercials.
. Maintain product merchant account with PayPal.
. List product on Almazon.com
. Collaborate with our Latin American marketing team.
Manpower, Ocala, FL April 2013-June 2013
Records Clerk at Florida Department of Children and Families
Responsible for filing electronic documents.
. Use CRM to process PDF records.
. Process records with attention to detail using a database to lookup
client information.
. Process 600 to 900 documents in an 8 hour period.
. Rapidly ascertain document type and file it properly
. Consistently maintain DCF's Gold level of service by accurately
processing over 600 documents.
PDMI, Ocala, FL March 2012-July 2012
Website developer
Responsible for designing and styling website.
. Set up computers for website development environment
. Design web pages using Adobe Master Collection CS 5.5
. Setup IP Cameras for remote viewing
. Helped maintain computers and equipment
. Assisted other employees with technical issues
Senture Connect, Ocala, FL August 2011-February 2012
IT Desktop Technician October 2010-March 2011
Responsible for diagnosing then repairing computer equipment and solve
software problems in support of Windows XP on a Microsoft Active Directory
Network for a call center maintaining over 300 computers.
. Installed and upgraded software
. Troubleshoot and problem solve hardware, software and network issues
. Reimage computers using Norton Ghost on a network server
. Relocate computers, phones and printers as necessary for contracts
. Scan and remove viruses, Trojans and Malware from system machines
. Used Active Directory to create user accounts and set permissions for the
user
. Interact with call center agents to assist with computer and phone issues
American Reverse Mortgage, Ocala, FL June 2006-October 2009
Desktop Technician and Website developer
Responsible for diagnosing then repairing computer equipment and solve
software problems in support of Windows XP and Vista on a Microsoft Active
Directory Network and designing websites.
. Created Employee Intranet on IIS 6 and a WAMP server
. Created Corporate email accounts on mail server
. Created a trouble ticket intranet allowing agents to submit trouble
tickets to IT Department
. Used Acronis to create backup copies of users computers
. Added and maintained workstations on an Active Directory network
. Setup user with an Active Directory and Exchange Server account
. Supported over 3,000 employees with technical Issues
. Setup and Maintain E-Commerce Shopping Cart
American Cable Services, Ocala, FL June 2005-June 2006
Desktop Technician and Website developer
Responsible for diagnosing then repairing computer equipment and solve
software problems and designing websites.
. Designed company websites and updated information on them.
. Developed several Intranet websites, including log in pages and
redirection pages.
. Managed a CMTS Cable Modem Termination System.
. Setup a network storage backup hard drive
. Diagnose and repaired several computer and software problems that have
occurred.
AWARDS AND RECOGNITIONS
Award for Excellent Design Skills in Dreamweaver, Webster College Award for
Excellent Design Skills in HTML, Webster College Directors List Award for
maintaining a 4.0 GPA Summer Quarter 2004 Deans List Award for maintaining
a 3.50 GPA Fall Quarter 2004 and Winter Quarter 2005