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Customer Service Representative

Location:
United States
Posted:
January 31, 2014

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Resume:

RACHEL SILER

*** **** ******* ****** ( Oshkosh, WI 54901 ( 920-***-**** (

accfxc@r.postjobfree.com

QUALIFICATION SUMMARY

. Organized/motivated; work well without supervision, within a team

setting or independently

. Has ability to think quickly and good problem resolution, comfortable

working on a computer

. Coordinated and placed customized orders for sports teams and civic

organizations

. Provided consistent outstanding customer service and technical support

. Published a bi-monthly newsletter and designed drivers educational

materials

. Operated a variety of cash registers, accepted all forms of payment

and reconciled cash drawers

. Trained and cross-trained co-workers as well as new employees in a

variety of jobs

. Performed day-to day administrative tasks such as maintaining

information files and processing paperwork

EDUCATION

University of Wisconsin, Oshkosh, WI

Bachelor of Science-

Education

Degree

Deans List ~ Honor Roll ~ Phi Alpha Theta

EMPLOYMENT HISTORY

Kimberly Clark (CorTech) Neenah, WI

04\12-07\12, 09\13-01\14

Customer Service Representative

. Processed requests for sample products and provided customers with

product information.

. Entered new customer information into system and updated existing

customer information.

. Documented all call information according to standard operating

procedures.

USBank (Ranstad) Oshkosh, WI

05\13-07\13

Data Entry

. Processed applications and files in a volume-based financial services

environment.

. Ensured compliance with all state and federal regulations.

. Maintained electronic filing systems and departmental records.

. Performed other general clerical functions as required,

Pitney-Bowes (Aerotek) Neenah, WI

07\12-12\12

Customer Service Representative

. Identified and escalated priority issues routing calls to appropriate

resource.

. Entered in customer information, received payment and credit card

information, as well as updating any information already on file.

. Researched required information using available resources.

Andersen Windows\Alta Resources Neenah, WI

09\10-03\12

Customer Service Representative

. Conferred with customers by telephone or email to provide

information about products or

services, entered orders, responded to inquiries, and obtained

details of complaints.

. Determined if product fell under warranty, set up

installation and inspection services.

. Provided product information and technical data to

homeowners, retail vendors and professionals.

. Ran diagnostic programs and provided information to

help customers resolve issues.

Department of the Commerce-Census 2010 Oshkosh, WI

02\10-09\10

Administrative Clerk

. Processed paperwork for new employees and enter employee information

into the payroll system.

. Audited and posted work hour information into designated records.

. Reviewed time sheets, wage computation, and other information to

detect and reconcile payroll discrepancies.

. Recorded employee information, such as exemptions, transfers, and

resignations to maintain and update payroll records.

. Screened and forwarded incoming calls, providing information and

taking messages.

Oshkosh Industries dba Buckstaff Oshkosh, WI

05\08-01\10

Industrial Seamstress

. Operated industrial sewing machines, such as single or double needle

and flat-bed felling machines to automatically join, reinforce, or

decorate material or upholstery articles.

. Sewed a variety of upholstered style covers for contract furniture.

. Worked with the design department to create patterns and assembly

procedures.

. Ran a cutting table, inspected and logged in upholstery material and

finishing goods.

. Cross trained in various departments as needed.

Aerotek Commercial Staffing\Plexus Grand Chute, WI

04\07-04\08

Electronic Assembler

. Programmed and ran diagnostics on circuit boards.

. Disassembled returned product for repair and upgrade; reassembled,

repaired and upgraded same.

. Carried out hand and machine assembly of circuit boards.

. Performed light soldering, prepped components for electric assemblies

and inspected product.

. Assembled electrical or electronic systems and support structures;

installed components, units, subassemblies, wiring, and assembly

casings, using rivets, bolts, and soldering components.

Simmons Juvenile Neenah, WI

11\04-03\07

Industrial Seamstress

. Sewed a variety of items for infant care.

. Cross-trained to work in various aspects of product manufacture and

quality control.

. Acted as cutter for materials used in the plant and inspected incoming

materials.

. Set up standard operating procedures and trained fellow employees to

run the cutting table.

Oshkosh Tent & Awning Oshkosh, WI

04\04-07\04

Industrial Seamstress

. Assembled and sewed a wide range of sports protective equipment,

recreational shelters, and specialty items.

. Inspected and prepared materials for assembly using varied machines.

. Inspected and packed finished product for shipping.

Clarity Care Oshkosh,

WI 07\03-04\04

Personal Care Worker

. Provided compassionate personal care for adults with major brain

trauma.

. Performed cooking and light housekeeping duties.

. Helped plan group activities.

. Acted as chaperone and chauffeur when needed.

Footlocker dba Eastbay Oshkosh, WI

08\98-06\03

Customer Service Representative/Team Sales/Technical Support

. Provided customer service for both Eastbay catalog and in-store orders

for Footlocker and Champs.

. Coordinated and placed customized items for school teams, businesses

and civic groups.

. Acted as technical support for customers and fellow associates.

. Tracked and resolved shipping problems.

VOLUNTEER EXPERIENCE

. Trainer and tutor for Winnebago Literacy Council since 1995

. Fundraiser for the Christine Ann Center



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