RACHEL SILER
*** **** ******* ****** ( Oshkosh, WI 54901 ( 920-***-**** (
accfxc@r.postjobfree.com
QUALIFICATION SUMMARY
. Organized/motivated; work well without supervision, within a team
setting or independently
. Has ability to think quickly and good problem resolution, comfortable
working on a computer
. Coordinated and placed customized orders for sports teams and civic
organizations
. Provided consistent outstanding customer service and technical support
. Published a bi-monthly newsletter and designed drivers educational
materials
. Operated a variety of cash registers, accepted all forms of payment
and reconciled cash drawers
. Trained and cross-trained co-workers as well as new employees in a
variety of jobs
. Performed day-to day administrative tasks such as maintaining
information files and processing paperwork
EDUCATION
University of Wisconsin, Oshkosh, WI
Bachelor of Science-
Education
Degree
Deans List ~ Honor Roll ~ Phi Alpha Theta
EMPLOYMENT HISTORY
Kimberly Clark (CorTech) Neenah, WI
04\12-07\12, 09\13-01\14
Customer Service Representative
. Processed requests for sample products and provided customers with
product information.
. Entered new customer information into system and updated existing
customer information.
. Documented all call information according to standard operating
procedures.
USBank (Ranstad) Oshkosh, WI
05\13-07\13
Data Entry
. Processed applications and files in a volume-based financial services
environment.
. Ensured compliance with all state and federal regulations.
. Maintained electronic filing systems and departmental records.
. Performed other general clerical functions as required,
Pitney-Bowes (Aerotek) Neenah, WI
07\12-12\12
Customer Service Representative
. Identified and escalated priority issues routing calls to appropriate
resource.
. Entered in customer information, received payment and credit card
information, as well as updating any information already on file.
. Researched required information using available resources.
Andersen Windows\Alta Resources Neenah, WI
09\10-03\12
Customer Service Representative
. Conferred with customers by telephone or email to provide
information about products or
services, entered orders, responded to inquiries, and obtained
details of complaints.
. Determined if product fell under warranty, set up
installation and inspection services.
. Provided product information and technical data to
homeowners, retail vendors and professionals.
. Ran diagnostic programs and provided information to
help customers resolve issues.
Department of the Commerce-Census 2010 Oshkosh, WI
02\10-09\10
Administrative Clerk
. Processed paperwork for new employees and enter employee information
into the payroll system.
. Audited and posted work hour information into designated records.
. Reviewed time sheets, wage computation, and other information to
detect and reconcile payroll discrepancies.
. Recorded employee information, such as exemptions, transfers, and
resignations to maintain and update payroll records.
. Screened and forwarded incoming calls, providing information and
taking messages.
Oshkosh Industries dba Buckstaff Oshkosh, WI
05\08-01\10
Industrial Seamstress
. Operated industrial sewing machines, such as single or double needle
and flat-bed felling machines to automatically join, reinforce, or
decorate material or upholstery articles.
. Sewed a variety of upholstered style covers for contract furniture.
. Worked with the design department to create patterns and assembly
procedures.
. Ran a cutting table, inspected and logged in upholstery material and
finishing goods.
. Cross trained in various departments as needed.
Aerotek Commercial Staffing\Plexus Grand Chute, WI
04\07-04\08
Electronic Assembler
. Programmed and ran diagnostics on circuit boards.
. Disassembled returned product for repair and upgrade; reassembled,
repaired and upgraded same.
. Carried out hand and machine assembly of circuit boards.
. Performed light soldering, prepped components for electric assemblies
and inspected product.
. Assembled electrical or electronic systems and support structures;
installed components, units, subassemblies, wiring, and assembly
casings, using rivets, bolts, and soldering components.
Simmons Juvenile Neenah, WI
11\04-03\07
Industrial Seamstress
. Sewed a variety of items for infant care.
. Cross-trained to work in various aspects of product manufacture and
quality control.
. Acted as cutter for materials used in the plant and inspected incoming
materials.
. Set up standard operating procedures and trained fellow employees to
run the cutting table.
Oshkosh Tent & Awning Oshkosh, WI
04\04-07\04
Industrial Seamstress
. Assembled and sewed a wide range of sports protective equipment,
recreational shelters, and specialty items.
. Inspected and prepared materials for assembly using varied machines.
. Inspected and packed finished product for shipping.
Clarity Care Oshkosh,
WI 07\03-04\04
Personal Care Worker
. Provided compassionate personal care for adults with major brain
trauma.
. Performed cooking and light housekeeping duties.
. Helped plan group activities.
. Acted as chaperone and chauffeur when needed.
Footlocker dba Eastbay Oshkosh, WI
08\98-06\03
Customer Service Representative/Team Sales/Technical Support
. Provided customer service for both Eastbay catalog and in-store orders
for Footlocker and Champs.
. Coordinated and placed customized items for school teams, businesses
and civic groups.
. Acted as technical support for customers and fellow associates.
. Tracked and resolved shipping problems.
VOLUNTEER EXPERIENCE
. Trainer and tutor for Winnebago Literacy Council since 1995
. Fundraiser for the Christine Ann Center