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Customer Service Sales

Corpus Christi, TX
January 31, 2014

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*** *.****** * ********, TX 78380 361-***-****

OBJECTIVE: Bilingual candidate with excellent customer service and sales experience. Seeking a position within an organization to achieve and conquer all Technical Expertise. I strive to consistently meet and exceed all expected goals, while at the same time act as a motivator and mentor to my team.


University of San Antonio, TX

One UTSA Circle, San Antonio TX 78249

Electronic Engineering & Communications Technology Graduated: June 2007


Technical Support Engineer, Jsw Diversified August 2007-June 2009

1 TelCo and Network cabling A+ (hardware).

2 Experience in the and POS industries.

3 Qualified with hardware troubling, maintenance and repair in the Technical Service Industry.

4 Replacing/installing hardware/software such as servers, pc's, laser printers, routers, access points, and POS equipment.

5 Electrical (AC)Apprentice

Wireless Technician, Cell-Teks Inc Oct 2005-May 2007

1 Troubleshoot and repair wireless smart phones, inside sales and marketing responsibilities.

2 Proficient use of flashing/unlocking software and C.C.I computer system.

3 Operation of wavetek and willtek test equipment.

4 Customer Service Representative, Assisted customers with product knowledge.

5 Help train employees.

Manager, Xpress Lube September 2002-Feb 2005

1 Provided excellent customer service and identified and developed new leads to generate sale.

2 Answered a high volume of phone calls and sold a variety of products to different customers.

3 Open and Close the store, Created schedules.

4 Payroll and Inventory.

5 State inspections


1 Technical certifications: Tel-Co, hardware/software, router configuration, operating systems, networking, T-1, D-marc, Office productivity, programming languages, web applications and database applications. Binary codes, Hexadecimal, Octal, BCD.

2 AC/DC, Electronics, Multi-Meter, Oscilloscope, Soldering.

3 Wireless certifications: Flashing, Unlocking, NS Dongle, Smart-clip, Nokia calculator, P2k tools, Raptor, Blazer, Cellebrite data transferring.

4 High degree of initiative and motivation. Effective in management of time, priorities, and workload. Patient and meticulous in the store and working with customers.

5 Excellent public speaking, organizational, sales and marketing skills.

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