Quality Assurance Manager

Nelson Leung

** ** **** ***** ****** Village, New York 11379 ● 917-***-**** ● **********@*****.***

WORK EXPERIENCE

JPMorgan Chase & Co. Newport, NJ

Quality Assurance Intern 08/2013 – 01/2014

• Led a team of 12 testers to a successful release of the Global Multimedia Services Implementation Tool. Wrote over

70 test scripts, using testing tools such as HP ALM and Jira.

• Developed wireframes and outlines for the organization’s websites, which were used by the engineers to create user

friendly pages for a JPMC client facing website.

• Created work process flows in Visio for existing and newly hired employees to enable them to understand the

Audio/Visual Project life cycle within the department.

• Wrote End User Manuals for newly implemented technologies for JPMC client facing services.

• Created a team SharePoint website, with lists, documents, and functions crucial to the team’s performance.

Astor Wines and Spirits New York, NY

11/2012 – 01/2013

Cashier/Stockperson

• Operated the cash register. Gave customers a warm, enjoyable and accurate experience

• Managed the store, assisting customers and stocking bottles. Made sure the store was always tidy and presentable for

customers

• Handled deliveries and big orders for customers. Took in shipments for the stockrooms

Kuei Luck Enrichment Center Fresh Meadows, NY Teacher’s Assistant

06/2012 – 08/2012

• Tutored classroom of 30 kids in 4th grade English, reading comprehension, and math, corrected homework

assignments, graded various assignments

• Ensured all children followed rules and regulations of classroom, recess, and maintained safe and nurturing

environment

It’s Your Internet Web Design Company Forest Hills, NY

03/2012 – 06/2012

Intern

• Worked closely with office manager to create blog about cloud computing

• Obtained Certificate of Completion in Cloud Computing through web hosting company Rackspace

• Performed various administrative tasks; answered phones, greeted clients on phone, copies, faxing

TECHNICAL & PROFESSIONAL SKILLS

Software: Possess extensive knowledge of Windows 7 Operating System; Microsoft Office 2010 (Word, Outlook,

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PowerPoint, Excel, SharePoint, and Visio)

Program Languages: Fluent in coding languages such as HTML, HTML5, and CSS

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Quality Assurance Testing Tool: Possess knowledge of HP Application Life Cycle Management; JIRA

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Have ability to type 75 WPM

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EDUCATION

Year Up – New York New York, NY

Major: Quality Assurance; Expected Graduation: 01/2014

Participate in an intensive 11 month professional development program with coursework in Microsoft Office 2010,

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Business Communications, Business Math and Professional Skills

Accrued 200+ hours of hands on training in Quality Assurance such as software testing and HTML

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Developed project management, team work and public speaking skills through researching, developing and

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presenting projects

Educate potential corporate partners and donors about Year Up student experiences

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Newtown High School Elmhurst, NY

• Obtained Advanced New York Regents Diploma

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