Sales Customer Service

Ryan Stephenson

*** ********* ****. ******* ***. N0L1B0

******************@*****.*** 519-***-****

Objective

To continue my career in a business-oriented field and hope that employment within your organization will allow

me to do so. I am ready to prove that my Brock University education, while competing in a varsity sport has

prepared me to multi task, work as a team and follow through on goals. I believe my strong work ethic and

previous work experiences will be an asset to any working environment. I am looking forward to continuing my

career development and acquiring the necessary job skills to aid me in future career endeavors. To date, my time

in commercial sales, and my experiences in account services within the Commercial and Marketing industry have

provided me with a strong level of industry knowledge and standards. I believe my personable demeanor and self-

motivation are two of my strongest attributes as an employee.

Education

Brock University, B. Comm 2006 – 2011

Business Communications (Honours)

Schoolcraft College 2005 – 2006

Business Administration (1Year )

Experience

Accounts/Sales June 2013-September 2013

Arcane, Advertising Marketing Agency

• Arcane combines digital innovation with ad agency strategies and brand storytelling to deliver ROI-

obsessed marketing campaigns.

• Lead the role of selling advertisement space in London’s Spectrum catalogue, a first for Arcane.

• Was the top selling member of the Fall/Winter issue to generate new business through cold calling,

dropping off flyers/brochures and meeting with local businesses.

• Acting as a liaison between Arcane’s creative team and the client to make sure creative work is

approved.

• In collaborative environments helped contribute to creative content and strategy campaigns.

• Experiences in: account relationship building and maintenance, effective communication skills, efficient

organization and time management skills, meeting deadline goals.

Commercial Sales, May 2012-April 2013

Culligan Matrix Solutions & Drinking Water Southwest Ontario

• Business to business prospecting for both bottle-free coolers and light-commercial equipment, working

with accounts to place new equipment or upgrade existing equipment.

• Working with other Sales Reps to ensure that quota and dollar volumes are maintained and exceeded

on a monthly basis. Conducting meetings and sales appointments with prospective clients.

• Quarterly sales meeting, lead All Southern Ontario sales reps with appointments booked.

• Lead all sales reps with Revenue generated for the month of December 2012.

• Generated new business through cold calling while manage territory of existing clients and filled

calendar with appointments.

• Experiences in: customer service experience, organization skills, responsibility, team player mentality in

the work environment, and effective communication.

Labourer, 1-800-GOT-JUNK, London, ON 2010-2011

• Removed unwanted items from clients’ homes or office buildings.

Interacted with clients in a professional and friendly manner.

• Started a small business selling thrown away items on eBay, doubling my summer profits.

Telephone Technician, Bell Technical Solutions 2009-2010

• Provided excellent client and technical service throughout service calls.

• Met or exceeded daily job quotas; worked independently, operated company vehicle

Completed a 4-week in-class training program on installing and repairing phone lines.

Skills

Creative thinker and problem solver.

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Excellent social and communication skills with excellent written and organizational skills.

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Work well independently and as a member of a team.

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Business/territory development, sales forecasting, ROI analysis.

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Fast learner, adapt easily to new technologies and processes.

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Proficient with computers, including Microsoft Word, Excel, PowerPoint, Outlook as well as Adobe

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programs.

Extra Curricular & Achievements

Brock University CIS Hockey 2007 – 2011

Men’s Hockey/Varsity Athlete

Full-time academic schedule alongside a highly demanding hockey schedule.

Plymouth Whalers & Kingston Frontenacs, OHL 2001 – 2005

CHL, Eastern Conference Champions, 42nd overall draft

Volunteer

Volunteer Hockey Instructor 2001- 2010

First Year Student Mentor/Volunteer Brock U. 2006- 2011

Elementary school book readings (OHL) 2001-2006

Achievements

President’s Golf Tournament In-class Award (Academic bursary) 2007-2010

Steel Blade Award (Academic bursary) 2010

First Aid Certified 2012

St. Johns Ambulance

Hockey Instructor, Brock University/ Belmont MH 2001-2012

* References/reference letters available

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