Customer Service Medical
Resume:
A nesia Stephenson
Brooklyn, New York 11203
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SKILLS AND QUALIFICATIONS:
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College graduate with an Associate Degree. Ability to work independently with minimal supervision.
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Medical Reimbursement & Accounting Hippocrates, TCMS, and E Clinicals Software
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Proficient in Medical Billing, ICD9, CPT Codes Flexibility to work with customers
Windows; Word & Excel • Medical Office Administration, Law & Ethics
• Exceptional Customer Service Skills • Excellent Time Management & Organizational Skills
• Medisoft and Medical Manager, Centricity
• Excellent listening, written and oral communication
skills.
EDUCATION:
ASA Institute The College for Excellence, Brooklyn, New York
2006 2008
Associates Degree in Occupational Studies (Major: Healthcare Office Administration)
EXPERIENCE:
Concord Medical Group, New York, NY
2010 2013
Medical Billing / Payment Poster/Account Receivable Representative
Receive, sort, batch and line item posting into the current practice management system.
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Process all contractual adjustments as necessary to ensure appropriate third party reimbursement processing of accounts.
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Accurately apply collection debt payments on appropriate accounts.
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Review insurance Explanation of Benefits and posts payments to billing system.
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Posts payments and ensures allowances, adjustments and write offs are posted correctly.
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Reconcile electronic remittances (ERA) and EFT payments.
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Follow up on unpaid insurance claims; contacts third payments to expedite payments; monitors payment patterns and alerts
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management to deviations
Handle sensitive and confidential information in a professional manner.
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Provide excellent customer service to patient and clients as needed.
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First MedCare Inc., Brooklyn, New York
2008–2010
Medical Biller / Insurance Collection Specialist
Medical Records Clerk
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Answered inquiries concerning the progress of medical cases, within the limits of confidentiality laws.
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Performed data entry and data retrieval services, providing data for inclusion in medical records and for transmission to
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physicians.
Prepared itemized statements, bills, or invoices; and record amounts due.
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Verified doctor’s signatures and medical data in computers.
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Clarified information or diagnosis by communicating with healthcare providers
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Processed no fault and workers’ comp claims.
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Protected the security of medical records to ensure that confidentiality is maintained.
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Assigned appropriate CPT 4 procedure code(s) to accurately report the physician service.
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Assigned appropriate ICD 9 diagnosis code(s) to accurately support the need for each physician service.
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Provided information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person by
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providing excellent customer skills on a daily basis.
Verified and bill 150 + patients insurance eligibility per day.
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Set up patient accounts for billing in a variety of proprietary application software
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Duane Reade Pharmacy, New York, New York
01/02 08/06
Pharmacy Technician
Supported the pharmacists in processing approximately 500 prescriptions daily.
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Assisted pharmacist with counting medication, controlled substances, ordering, dispensing, typing labels, and storing
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medication.
Performed recordkeeping and inventory of controlled substances medications.
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Entered prescription medication in Computer Pharmacy Database.
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Refilled Prescriptions and provided excellent customer service on a daily basis.
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