Customer Service Manager
Resume:
Dawn Barach
Sacramento, CA **826
***********@*****.***
Career Objective: To pursue a Call Center/Customer Service Position with a dynamic
company.
Summary:
Highly motivated with excellent relationship building skills. Responsible for maintaining
Goodwill between a business organization and its customers by incorporating the companies
Mission, Vision, and Values. Highly experienced in providing advice or assistance in utilizing the
Goods or Services of the organization to achieve excellence. I believe in a positive work ethic
and going above and beyond the call of duty. Fluent in five languages.
Career Highlights:
Merchants Benefit Administration Scottsdale, AZ 2013
Customer Service Specialist (Seniors Choice/ Mutiflex Dental Insurance)
Project based specialist in an organization that is prominent in the insurance industry as a
third party administrator. Dealt with Seniors Choice, a secondary insurance plan to Medicare and
Nationwide Multiflex Dental. Day to day duties included, verifying benefits to providers, taking
and posting premiums, researching accounts for finance issues, creating and following through
with maintenance invoices and payment research in regards to account issues. Dealt directly with
claims department to resolve claims issues and payments. Handled reinstatement of policy’s that
were termed. Handled many aspects of insurance plans and had direct contact with group
members to resolve issues in a timely manner. Expertise in Multi-tasking all issues that were
brought to my attention for proper resolution.
ACS/Xerox Utica, NY 2012-2013
Customer Service Specialist (Department of Education)
Internal representative for a Fortune 500 company with the training and expertise in all areas
of customer service and support. Interfaced with Xerox Customers for the Department of
Education. Provided information to address inquiries and complaints. Performed detail analysis
of assigned issues to determine a final resolution. Focused on a positive approach that balanced
being an advocate for the customer and business organization that focused on a win-win
outcome. Responsible for supporting the company vision and mission, with a strong position to
influence customer satisfaction and company prosperity while maintaining tact, sensitivity, and
professionalism.
CVS/Caremark Chandler, AZ 2011-2012
Shift manager/Assistant manager
Responsible for managing front store sales to deliver a great customer service experience.
Responsibilities included, direct supervision of associates engaged in sales, inventory taking,
reconciling cash receipts. Maintained a visual appealing store, utilizing visual merchandising and
organization. Ensured all register transactions were completed accurately and accordance with
policy. Prepared and oversaw physical inventory ensuring a proper accounting of receipts and
overflow of merchandise. Managed the general operation of the store and pharmacy making sure
the store was in working order and adequately supplied to secure a safe and effective operation.
Gila River Casino Chandler, AZ 2010-2011
Executive Host
Recognized talent for developing and implementing guest services. Cultivated relationships
with first time players up to high-rollers. Sustained relationships via personal invitations and
phone calls to private events and other activities. Responsible for monitoring rated play making
re-investment judgments based on casino play. Had the business sense and ability to make
difficult decisions involving problem solving skills and their full resolution. Entrusted with the
power to issue Complimentary Services (Comps) to qualified players.
Harrahs/Resorts/Majestic Star Casino East Chicago, IN 1993-2009
Table Games Dealer/Supervisor
Hired in an entry level position as a pit clerk assisting table games supervisors. Always
maintained a friendly, positive and professional attitude. Promoted in three months to Roulette
and Black Jack School in which I became a table games dealer. Promoted to a table games
supervisor running entire pits having the responsibility to handle large amounts of money.
Coached, trained and mentored my employees becoming supervisor of the month four times in
one year. Trained and certified in the Bank Secrecy Act (Title 31), S.A.R.S. and M.T.L’s. I
believe in a positive work ethic and going above and beyond the call of duty.
ADDITONAL EXPERIENCE: Worked in the Retail Industry for many years in all
departments and was co-owner of a successful business for over 12 years.
References available upon request
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