Customer Service Analyst

Bryan Tran

Business Intelligence - Business Analyst at DSW

****.***@***.***

Summary

I am an IT Analyst, who strives to sharpen my technical abilities and to stay atop of the growing IT industry.

The science of data and how it can be used in the most efficient manner inspires me to keep up with new

methods and improving current methods.

Specialties: Excel, Google Analytics, Access, SQL, Data Structures, Data-Mining, Blaze Business Rules, SAP -

Business Objects and Reporting.

Experience

Business Intelligence Analyst at DSW

March 2013 - Present (11 months)

-Work with business users to better define rules for upcoming loyalty events

-Define and propose opportunities to improve the underlying points engine technology

-Monitor active promotions post-deployment

-Perform QA prior to deployment

-Build business rules for the Loyalty Program.

-Assist in various functions of BI between resolving reporting incidents, or EDW load requests

-Assist business users in their understanding of various functions or IT system processes.

Business Analyst at American Greetings

August 2012 - February 2013 (7 months)

Business Intelligence Group

•Utilized SAS, Google Analytics, SQL, Oracle Databases for Data Analysis

•Built predictive data analysis models based on business trends which included marketing plans,

Google Analytical traffic patterns, and data analytics in order to fulfill supply chain/financial

forecasting requirements for 3 major production facilities in the highest level of detail

•Led daily financial meetings through the high volume season of Christmas for Cardstore.com

•Built and collaborated business presentations for an entire group on a weekly basis for senior

management which included graphical representations as well as key metrics

Ohio State - CSE Consultant (Tutor) at The Ohio State University

September 2009 - September 2011 (2 years 1 month)

Assisted and Tutored Business Students on their understanding of Productivity Suites such as, Excel, and

Data Base Structures.

• Graded quizzes/labs, and assisted in setting up computers with the CS&E network

• Answered multiple questions for students during open hours regarding the course and general usage of a

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personal computer

Courses

Bachelors of Science, Business Administration and

Management, Information Systems

The Ohio State University - The Max M. Fisher College

of Business

Information Systems Planning and Management MIS 659

Skills & Expertise

Java

Microsoft Office

C++

HTML

C

SQL

Microsoft Excel

Windows

JavaScript

PowerPoint

Microsoft Word

Photoshop

Linux

MySQL

Customer Service

Education

The Ohio State University - The Max M. Fisher College of Business

Bachelors of Science, Business Administration and Management, Information Systems, 2008 - 2012

Upper Arlington

College Preparatory

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Bryan Tran

Business Intelligence - Business Analyst at DSW

****.***@***.***

Contact Bryan on LinkedIn

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