Customer Service Sales

TAMIKA LINWOOD

**** **** ******* ****** **** ? Appleton, WI ? 54914 ? 920-***-**** ?

accff8@r.postjobfree.com

EDUCATION

University of Wisconsin Oshkosh, Oshkosh, WI

B.A.S. Leadership and Organizational Studies January 2014

Overall GPA: 3.2

Milwaukee Area Technical College, Milwaukee, WI

A.A.S. Visual Communication and Computer Graphics May 2001

Overall GPA: 3.4

Fox Valley Technical College, Appleton, WI

Information Technology- Web Design Certificate May 2009

Information Technology - Web Development Certificate May 2009

PROFESSIONAL SKILLS

Over 10 years of exceptional customer service with the ability to build

productive relationships

Successful in quickly mastering new skills through hands-on experience

Solid computer competency: Email, research, interaction with others via the

internet. Creating and editing documents, spreadsheets and creating slide

shows

Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook

Strong verbal and personal communication skills

Solid accuracy and attention to details

Organization and prioritization skills

LEADERSHIP KNOWLEDGE AND SKILLS

Critical and empathetic listening

Actively seek out and identify ways to help people

Ability to manage one's own time and the time of others

Strong organizational, analytical, and communication skills

Resolution of conflict through negotiation, mediation and arbitration

Transformational leadership style to motivate and inspire those who follow

Equally effective ability to work independently and in cooperation with

others

Knowledge of business and theoretical management principles involved in

strategic planning

Collaborative leadership and the elements of group dynamics that support

and maintain its success

Familiar with improving employee retention and satisfaction and to reduce

conflict in the workplace

Collection, analysis, and interpretation of data for decision-making and

problem solving within organizations

Studied various ways to motivate, develop, and direct people as they work,

identifying the best people for the job

Demonstrated ability to identify complex problems and reviewing related

information to develop and evaluate options and implement solutions from

expensive academic project work

WORK EXPERIENCE

06/2013-Present Covenant Security Services, Neenah, WI

Receptionist

Answer phones and relay messages in a professional manner

Assure all visitors sign in and are given badges before entering building

Keep staff informed of upcoming visitors via e-mail or phone call

Assist in maintaining area to ensure cleanliness

Maintain and schedule all conference room activities

Maintain the reception area

04/2012-Present Appleton Area School District, Appleton, WI

Lunchroom/Recess Monitor

Monitor student behavior throughout the cafeteria and playground and

address student concerns appropriately

06/2011-09/2011 West Business Services, Appleton, WI

Sales Associate

Contacted businesses by telephone to solicit sales for wholesale products

Explained products and prices, obtained customer information, and entered

orders into the computer system

05/2010-12/2010 Time Warner Cable, Appleton, WI

Customer Service Representative

Answered high volume phone calls and responded to customer request,

inquires and complaints

Identified, researched, and resolved customer issues using computer systems

Upsold products, services, and placed customer orders in computer system

Processed payments and identified, explained, and resolved billing issues

Troubleshot customer problems and provided technical support for customer

equipment

11/2009-05/2010 Alta Resources, Neenah, WI

Production Worker

Loaded products into package processing equipment

Examined and inspected containers, materials, and products in order to

ensure that packing specifications are met

02/2009-08/2009 Tegron Staffing, Appleton, WI

Web Design Support

Updated websites by adding content and images

04/2005-02/2009 McDonald's, Appleton, WI

Crew Member

Balanced taking customers orders with accurately handling large amounts of

cash and credit card transactions

Ensured positive customer experience with accuracy while being polite,

professional, fast and courteous

Assisted new crew members in learning their new job skills

08/2001-12/2003 Milwaukee Public Television, Milwaukee, WI

Community Relations Office Assistant

Utilized internet to research and update program information for viewer

services

Assisted management with proofreading and development of program

descriptions for viewer services

Added new material to file records, and created new records as necessary

Entered document identification codes into systems in order to determine

locations of documents to be retrieved

Found and retrieved information from files in response to requests from

viewers and authorized users

Modified and improved filing systems, or implement new filing systems

Performed periodic inspections of materials or files in order to ensure

correct placement, legibility, and proper condition

Eliminated outdated or unnecessary materials, destroying them or

transferring them to inactive storage according to file maintenance

guidelines

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