Customer Service Operator

Jeffrey Jaskowiak

Buffalo, NY

*************@*****.*** - 716-***-****

Quality focused professional with 15+ years experience in production and manufacturing

Time management Strong communicator Detailed Oriented

Organized & professional Thrive under pressure Team Leadership

Dedicated & Reliable Fast Learner

WORK EXPERIENCE

FORKLIFT OPERATOR,Exova/SPS Temporaries - Buffalo, NY - October 2013 to November 2013

Plating Operator

Vishay Thin Films - Niagara Falls, NY - December 2012 to June 2013

Baker

Doughnut Fryer, Budweys - Kenmore, NY - April 2012 to December 2012

Cashier/Customer Service

Calendar Holdings LLC - Amherst, NY - November 2011 to February 2012

Quality Inspector

Bailey Manufacturing LLC - Forestville, NY - January 2010 to August 2010

PRODUCTION OPERATOR & SUPERVISOR

PRECIOUS PLATE - February 1996 to October 2009

Planned and administered work schedules, assignments, and production sequences to meet productions

deadlines and goals

● Conferred with other supervisors to coordinate operations and activities between departments

● Interpreted specifications, blueprints, job orders, and company policies and procedures

● Thoroughly trained new employees on production equipment, emphasizing efficiency and safety

● Tracked PH and chemical make-up of cleaners and acid chemical tanks as well as caustic strippers and

gold strippers using

titration kits and PH machine; made adjustments per charts

● Set-up and operated reel-to-reel plating line using Customer Shop Travelers and quality control guidelines;

Monitored and promptly corrected quality defects such as skip plating, blistering, adhesion, raw material issues,

blemishes and winding

● Consulted with upper-management regarding employee complaints and grievances

● Inspected materials, products, and equipment for defects or malfunctions

● Analyzed charts, work orders, production schedules, and other data, in an effort to exceed estimates and

improve out-put

● Controlled documents as needed for daily reel-to-reel functions such as production records, PH sheets,

temperature sheets, and shipping requirements for finished products

● Enforced safety and sanitation regulations

● Allocated materials, supplies, and equipment parts as needed

● Load and unload trucks using gas powered forklift.

● Creating packing slips for shipment of product per customer service

● Knowledge of ISO 9001:2008/TS 16949:2009/ISO 14001:2004 certifications

EDUCATION

certificate of completion in welding and metal fabrication

Buffalo Vocational Technical Center - Buffalo, NY

1988 to 1990

High School Diploma

Riverside Institute of Technology - Buffalo, NY

1990

SKILLS

CERTIFIED FORKLIFT OPERATOR

ADDITIONAL INFORMATION

SPECIAL SKILLS

Proficient in Microsoft Excel and Word • OSHA Certified 5-ton Crane Operator

OSHA Certified Fork Lift Operator • ISO/TS Internal Auditor For ISO 9001:2008/TS 16949:2009/ISO

14001:2004r

• Blueprint Reading

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