Customer Service Sales

AKLIMA A. NASIMA

**-** ***** **. (H) 347-***-****

CORONA, NY 11368 *************@*****.*** (C) 917-***-****

SUMMARY:

Performance-driven customer service manager with stellar record of success leading teams and

managing service operations, delivering exceptional results while meeting the time-sensitive

needs of the retail market. Valued company resource; a take-charge leader with a passion for

service excellence and the clear ability to foster customer-centric business environments.

Results-oriented senior executive with expertise in:

• •

Customer service Operationally

driven excellent

• •

Staffing Marketing / Sales

• •

Sense of urgency Problem Solver

• Training and

Development

PROFESSIONAL EXPERIENCE:

BLOOMINGDALES - 59th NY -Seasonal Nov-Dec 2013

Sales professional

Worked as sales professional for holyday season to provide the best customer service and

increase high volume sales for the company. I did higher amount of sales every week .Also

opened lots of new credit card account for customers.

ACCENTUATE TECH, Inc. Sep 12 - present

ASSISTANT – OFFICE MANAGER

• Greet guests and provide them with information needed

• Assist in the registration procedures

• Provide information regarding the hotel’s services and policies

• Assist in overseeing front desk operators

• Train personnel in customer services as and when required

• Provide resolutions to conflicts and guests’ problems

• Took phone calls to provide information

• Managed registration procedures by ensuring all documentation and information is

complete on forms

• Provide room occupancy rates and related information

• Assist in resolution of conflicts by providing prudent data

DAFFY’S ELMHURST, NY Sep 07- Oct 12

OPS/ ASSISTANT STORE MANAGER

Responsible for managing the daily operations of a 20,000 square ft and $12 million annual sales retail

clothing store. Responsible for visual merchandising, floor supervision, and resolution of customer

complaints and adjustments. Conceptualized and coordinated innovative fashion shows to increase sales

volume and create customer loyalty. Trained new hires and supervised others in addition sales

associates. Responsible for staff scheduling, ensuring adequate coverage, and overseeing payroll. Take

physical inventory. Ensure store was merchandised and sized; sales and event set-up, pricing and signing

standards were consistent. Ensured stuff complied by company policy and procedure. Drove sales and

profitability. Demonstrated communication and time management skills with a knack for prioritizing.

Proven ability to inspire, develop, and motivate a team to satisfying customers with their best service.

• Experienced manager with a proven track record of improving productivity and profitability

• Resourceful at finding innovative solutions to complex problems

• Personal team player with strong communication and interpersonal skills

• Skilled in a creating staff loyalty and empowering employees to excel

FAMOUS BRAND FASHION OUTLET, QUEENS, NY Jun 05- Aug 07

ASSISTANT STORE MANAGER

Providing Friendly service’s to all customers, Greeted Customer and determined their special needs

.Handled problem customers with patience and sensitivity. Utilized “suggestion selling” techniques leading

to effective closing. Assured that products were priced correctly and delivery on time and adequate stock

was on hand. Tracked merchandise sales, analyzing department and group trends to identify items for

that needed to be markdown. Led execution of visual merchandising updates and product placement

within corporate guidelines. Manage yearly inventory and loss prevention.

• Provide exclusive customer service with suggestion, recommendation and informing

customer for new product based on needs.

• Invite customer for upcoming events, promotion, new line of product and sale through

post card & email.

• Achieve sales volume and productivity goals as established by the Store Manager.

• Maintain department visual presentation standards

HOME COMFORT ASTORIA, NY Jan 03- Apr 05

SALES / AUDIT

• Processed orders and shipment of all the products entering and exiting the store.

• Responsible for the yearly inventory and the audit of the store sales.

• Providing personal service to VIP customers and helping client with their request.

• Organized and motivate employees to ensure their efforts contributed to overall business

strategies.

• Analyzed monthly spending as related to target budget.

POP DISPLAY DESIGN QUEENS, NY Feb 00 – Dec02

DESIGNER

Design all cosmetic displays for retail business. Ensure that all the display work was done as directed.

Process orders and shipment of all the products where exiting the warehouse to stores.

• Take orders from clients

• Greet clients with professional and fashionable manner

• Contact clients with (phone,email,Fax)

• Making sure delivery on time

• Assist in office work with payroll, employee hours and shift coverage

EDUCATION/SKILLS

• New York Medical Support career: Computerizing Medical Billing Diploma. 2001

• Secondary School Certification: Sylhet Govt. College Bangladesh. 1996

• ITLink corporation advance computer diploma – 2013 ( currently taking night time)

Additional skills: Wedding/Party makeup. waxing. Facial massage. Henna tattoo. Nail

Design.

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