Manager Customer Service

Arthur Moodie

Business Management and Mentor

*** ***** ****** ******, ***. #408 - Orlando, FL 32801

************@*****.*** - 407-***-****

I have many years of experience in many varied fields, but my specialty is in Hospitality Management. I have

been successful over the years at running my own business as well as teaching other business owners on how

to run a successful business. I am fast and efficient in all Microsoft programs as well as payroll and IT solutions.

I have lived overseas for 8 years in Christchurch, New Zealand from 2004-2012 helping business owners to

establish a successful business and clientele with the potential of meeting all profit margins. Due to several

major earthquakes in 2010 and 2011 in Christchurch which devastated the city and rendered it uninhabitable

in many areas I was forced to return home in February 2012.

I had lost everything I owned in Christchurch, but I came out of it with my life and I am very thankful for that. I

am in the process of starting life over again and getting back on my feet at home in Florida. I am a very hard

worker and am available for any shifts that you have available.

WORK EXPERIENCE

Support Staff

Primrose School - Orlando, FL - July 2013 to Present

Responsibilities

Assisting with disabled clientele

Teaching clientele responsibility

Aiding in feeding and caring for clientele

Driving clientele to and from school on occasion

Providing a safe and comfortable environment

Professional Crisis Management Trained (PCM)

Accomplishments

Working with the mentally and physically challenged young and older adults and teaching them their rights,

how to be independent and daily living skills

Skills Used

Personal, Outdoor and Indoor Activities, Computers

Retail Assistant Manager

Goodwill Industries - Longwood, FL - July 2012 to April 2013

Responsibilities

Daily running of the retail store

Supervising a staff of 31 employees

Ensuring that company policy is followed

Assisting with payroll, hiring, staff meetings, training

Ensuring a professional working environment

Developing new strategies for maximum profitability

Accomplishments

I boosted customer and employee moral and tried to make the stores location more profitable.

Skills Used

Personal, Interpersonal and Customer Service Skills

Operations Manager

Elevate Bar and Restaurant - July 2008 to February 2011

Responsibilities/

I was the current Operations Manager of Elevate Bar and Restaurant in Cashmere. I am responsible for a

team of 18 employees and report to the owners directly.

I do wages, profit & losses, budgets, forecasts, rostering, ordering along with other administration and various

bar, restaurant and kitchen budgets, costing's and ordering.

I achieved this role in less than 6 months' time while starting with the business last year as a Hospitality Sales

Manager.

I am a hard worker, ambitious, have 19 years of hospitality knowledge and knowhow and am a true leader

of a team.

Restaurant Manager/F&B Manager

Liquidity Restaurant and Bar - March 2006 to July 2008

Responsibilities/

I was the Restaurant Manager and Food and Beverage Manager of the establishment with a staff of 26

employees. I liaised closely with the owners and the head chef in order to maintain a pleasant working

environment. I handled costing, P&L, employee time sheets, dealing with sales reps, functions, marketing of

the venue as well as finding ways to boost business and sales profits.

Owner

Self Employed - June 2001 to March 2005

Responsibilities/

My responsibilities included running my own business while overseeing a staff of 8 employees. I handled the

business aspects, payroll, time sheets, accounting, client questions and answers as well as looking for more

business clients.

Operations Supervisor/Dispatcher

1800Flowers.com/Fort Lauderdale - July 2000 to April 2001

Responsibilities/

Major responsibilities included but not limited to supervising a staff of 6 employees in the Operations Dept,

dispatching 8 drivers to various locations throughout Broward County, Florida and timesheets and payroll for

my Departments.

Restaurant Assistant Manager

Howard Johnson's Plaza Resort - August 1999 to July 2000

Responsibilities/

Major responsibilities included but not limited to assisting with the management of the restaurant and bar,

supervising a staff of 11 employees, assisted with the training of new employees, maintaining department

budget, revenue, payroll, inventory and monthly department meetings and creating a pleasant environment

for good employee moral.

Restaurant Assistant Manager

Doubletree Hotel - March 1998 to September 1998

Responsibilities/

Major responsibilities included but not limited to assisting with the management of the restaurant and bar,

supervising a staff of 15 employees, assisted with the training of the new employees, maintaining department

budget, revenue, payroll, inventory and monthly department meetings and creating a pleasant environment

for good employee moral

Restaurant Assistant Manager

Doubletree Guest Suites Hotel - September 1995 to January 1998

Responsibilities/

Major responsibilities included but not limited to assisting with the management of the restaurant and bar,

supervising a staff of 12 employees, assisted in the training of new employees, maintaining department budget,

revenue, payroll, inventory and monthly department meetings and creating a pleasant environment for good

employee moral.

Skill Summary

Non-Technical Skills: Experienced in Developing work and training programs as well as research of Employee,

Customer and Clientele inquire. Excellent Interpersonal Relations.

I am well trained and skilled in all area of Microsoft as well as computer and payroll systems. I am very fast

and accurate with typing and numbers also.

EDUCATION

Florida International University - Miami, FL

ADDITIONAL INFORMATION

Qualifications: Bachelor's Degree in Business Administrations

Completed: 1992

Institution: Broward Community College

City/Country: Davie, Florida

Qualifications: Associate of Arts Degree in Business Administrations

Completed: 1990

Institution: Cooper City High School

City/Country: Cooper City. Florida

Qualifications: High School Diploma

Completed: 1987

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