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Customer Service Quality Assurance

Fishkill, NY
February 01, 2014

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** ***** ***

Phone: 201-***-****

Pompton Lakes, NJ 07442



A recent graduate with a Bachelor of Science in Biology, I possess academic

training in environmental science, exceptional laboratory and research

skills, and a diverse professional background in a variety of business and

retail environments. Skills include outdoor knowledge, leadership, and

experience assisting customers.

Education & Training

Bachelor of Science, Biology, The College of New Jersey, Ewing, NJ, 2013

Minor in Spanish

Skills Area

Biology & sciences Project management Quality assurance &

Environment & natural Report presentations testing

resources Data compilation Excellent customer

Experience with wide range Communication skills service

of tools Ability to multitask

Laboratory & research skills Dependable self-starter

Science & Laboratory Skills

Training in biology has provided a deep understanding of biological

science and related fields, including animal life, bio-systems, research,

and laboratory skills.

. Ability to function effectively and safely in laboratory and field

research settings

. Experienced in latest computer technology, laboratory tools, and

collaborative experimentation

. Knowledge of biological systems from the molecular to organismal


. An understanding of ethical complexities of biological research and

human impact on the environment

. Highly proficient research skills, including ability to compile data

and complete professional reports

. Possess a natural and deep understanding, respect, and practical

knowledge of environment and natural resources, both through academic

training and a variety of outdoor experiences

Business Operations & Project Management

Experienced in leadership and business operations, focused on maintaining

organization, efficiency, and high-level customer service.

. Able to provide team, managing projects and overseeing operations

through skills developed over several years working in customer

service roles, while attending college

. Possess a work ethic focused on hard work and dedication to

efficiency, with former bosses' describing me as a prompt, self-

starter who is dependable and organized

. Highly committed to friendly, respectful, and responsive customer

service, teamwork, and interpersonal skills honed through work in

service industry

Work History

STARBUCKS, Barista, Wyckoff, NJ (September 2013-Present)

DUNKIN' DONUTS, Crew Member, Wayne, NJ (May-August 2011)

Volunteer Experience

ST. JOSEPH'S WAYNE HOSPITAL, Volunteer, Wayne, NJ (May-August 2011)

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