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Customer Service Management

Location:
United States
Posted:
February 01, 2014

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Resume:

JESS ICA E . GEF EN

850-***-****/JESSICAGEFEN*@GMA I L.CO M

850-***-**** • accf65@r.postjobfree.com

Paralegal/Legal Assistant

A versatile professional with training and experience in paralegal processes, including legal research,

documentation, lawyer support and complex scheduling. Collaborative communicator skilled in delivering

elite service to clients, lawyers and cross-department team members. Excellent computer skills across a

variety of software/systems. Recently earned certification in Paralegal Studies from Auburn University.

AREAS E XPERT ISE

OF

Legal Research●Advanced Administrative Support ●Legal Documentation ●Legal Terminology

Case Preparation ●Relationship Building●Client Services●Documentation & Reporting

Correspondence & Phone Management ● I ssue Resolution ●Time Management ●Communications

P ROFESSIONAL E XPER I ENCE

RECEPT ION IST, Nov 2013-Cur rent

Smeberg Law Fi rm, Texas

Provided high-level support to lawyers, including scheduling, calendaring, documentation, filing and phone

l ine management. Reviewed all incoming documents.

GENERAL WAREHOUSE FOREMAN/EXECUT IVE ASSISTANT, March 2010-June 2013

FLUOR, Afghanistan

Worked directly for the Country Manager. Executed a variety of administrative tasks and generated timely

and accurate reports as required for country-wide dining facilities (DFACs). Trained, mentored and

monitored countrywide DFAC employees. Identified operational deficiencies and provided recommendations

to management.

Key Accomplishments

• Integral supervisor of operation-critical documentation, including new hire forms, spreadsheet

reports and FFD expiration reports.

• Received STAR award for exemplary performance.

FOOD SERV ICE WORKER, November 2009-Ma rch 2010

KBR, Afghanistan

Performed custodial, housekeeping and general maintenance duties in support of daily operations. Prepared

and handled hot/cold food in compliance with stringent safety, service and sanitation metrics. Trained other

food service workers and Afghans in proper handling and serving procedures.

Key Accomplishments

• Ensured excellent levels of compliance with various Department of the Army standards.

PARALEGAL/LEGAL ASSISTANT, August 2008-November 2009

Rutledge Bradford, P.A., Florida

Conducted and documented complex legal research to identify relevant cases, statutes, court decisions, and

other information. Provided high-level support to lawyers, including scheduling, calendaring,

documentation, filing and phone-line management. Reviewed all incoming documents and entered them into

a computer database. Trained all new employees on organizational policies and expectations.

SERVER/HOSTESS, May 2005-June 2009

Ruby Tuesday, Florida

Delivered outstanding customer service in a fast-paced environment. Collaborated with team members and

management to drive cohesive, quality operations. Identified and resolved customer issues.

ED UCAT ION & CERT I F ICAT IONS

• Certificate in Paralegal Studies, Auburn University, 2013

• BS, Criminal Justice, Certificate in Victims Advocacy, University of Central Florida, 2009

C OM M U N I TY WORK

Volunteer (500+ Hours), State’s Attorney’s Office, Court Watch domestic violence program, Children’s

Home Society, Habitat for Humanity, school sporting events, and food drives



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