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Customer Service High School

Chicago, IL
January 31, 2014

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Dominique A. Penn

Home: 773-***-**** Cell: 773-***-****


To obtain a full-time position where I can expand my current knowledge and

experience as well as use my great communication, interpersonal and

organizational skills to benefit the organization.

Work and Volunteer History

08/2012-Present Addus HealthCare; Chicago, IL

Home Care Aide (Part-Time)

Provides assistance with personal care and daily living activities

for dedicated client.

02/2012-8/2012 Better Images Nail Salon; Evergreen Park, IL

Personal Assistant/Receptionist (Part-Time)

Assisted nail technicians by greeting clients, answering phones,

making appointments, light clean up and laundering

(prepping stations and sterilizing nail equipment).

01/2009-01/2012 LFT Martial Arts Academy; Chicago, IL

Staff Assistant (Part-Time)

Assisted staff with school enrollments and collection of class fees.

Organized parent orientations and class events.

Distributed mass mailings to the community (open

enrollment and student competitions).

06/2008-09/2008 Ingalls Family Care Health Center; Lansing, IL

Student Volunteer (Part-Time)

Performed receptionist, secretarial, and clerical duties at the

facility. Developed strong customer service skills

and learned how to interact with physicians, nurses,

and other medical professionals. Daily duties

included answering telephones, scheduling

appointments, patient registration, data entry,

filing/retrieving charts, and greeting and directing



08/2011-Present Richard J. Daley College; Chicago, IL

Major: Business Marketing/Management (12/2012-

Present) (evening classes)

Major: Nursing (08/2011-12/2012)

09/2007-06/2011 Gwendolyn Brooks College Preparatory Academy; Chicago, IL

CPS Practical Nursing Program (09/2009-06/2011)

Additional Skills and Training

. Microsoft Office (Word, PowerPoint, Excel, Access) - Intermediate

. Email (Yahoo and Hotmail/Outlook)

. Participated two years in the Chicago Public Schools (CPS) High School

Practical Nursing Program. I took part in the Practical Nursing

Theory and Clinical Rotations during my junior and senior years and

gained the following experience:

o Good communication and interpersonal skills while

compassionately caring for others; Reliable, energetic, self-

motivated and well-organized while juggling both school work and

clinical assignments; Promoted a positive image in the community

while serving as a brand ambassador for my high school.

o Completed Nursing Pharmacology Course (07/2010 - 3 week course)

o CPR certification

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