NIDIA CANTON

***** ****** **** **, *********, FLORIDA 33569 • Home: 813-***-**** • Cell: 813-***-**** • accf2m@r.postjobfree.com

Professional Summary Motivated customer service specialist with over [ 8 ] years retail experience in a fast-paced, team-based environment. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Skills

Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Shipping and receiving professional Multi-line phone talent POS systems expert Work History

Strong client relations Credit card processing

CSO/COMMUNICATIONS, 12/1997 to 06/2005 Hillsborough County Sheriff's Dept – Tampa, FL HILLSBOROUGH COUNTY SHERIFFʹS DEPT :CSO/MCC TECH, Dec 1997 – Jun 2005?

Monitor emergency frequencies in order to detect distress calls and respond by dispatching emergency equipment.? Communicate with receiving operators in order to exchange transmission instructions.? Broadcast weather reports and warnings.? Turn controls or throw switches in order to activate power, adjust voice volume and modulation, and set transmitterson specified frequencies.? Operate sound-recording equipment in order to record signals and preserve broadcasts for purposes such as analysisby intelligence personnel.? Monitor emergency frequencies in order to detect distress calls and respond by dispatching emergency equipment.? Communicate with receiving operators in order to exchange transmission instructions.? Broadcast weather reports and warnings.? Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.? MONITORING RADIO TRAFFICMONITORING CODES/SIGNALSEMERGENCY RESPONSERECORDINGPUBLIC/IN HOUSE COMPLAINTSMCLAUGHLIN SHIPPING, TAMPA, FLORIDA United StatesSHIPPING/ORDERS,

Assistant, 03/2006 to 07/2007 McLaughlin Shipping – Tampa, FL Operate computers programmed with accounting software to record, store, and analyze information.? Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.? Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.? MONTHLY SHIPPING CONTAINERS REGISTRY

Broker/Sales, 06/2006 to 09/2010 AmeriHealth Corp – Tampa, FL Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.? Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients

Customer Service Agent, 02/2010 to Current West – Tampa, FL Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.? Check to ensure that appropriate changes were made to resolve customers' problems.

Customer Service Agent, 06/2013 to 12/2013

Asurion – Tampa, FL Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.? Check to ensure that appropriate changes were made to resolve customers' problems. Education Associates : Business, University of South Florida - Tampa, FL