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Customer Service Office

Bristol, City of Bristol, United Kingdom
January 31, 2014

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Robert Morton

** *** *****,*******,*******,Bs16 5pu

Mob:079******** Home:011********

Personal Profile

Motivated, Conscientiousness and reliable person.A well organized administrator

from a administration and customer service background with invaluable

experience in providing administrative support . Highly focused with a

comprehensive knowledge and understanding of various roles such as office

administration, customer service and patient services. Easy going by nature and

able to get along with both work colleagues and senior managers, currently

looking for a suitable position as a Clerical Officer. Proficient in Microsoft office


Key Skills

Proficient in typing,minute taking,filing,data input and archiving.

Able to contribute efficentley to development,design and maintenance of

office and administrative systems.

• Able to work effectively within time constraints

• History in co-ordinating and organising bookings for events,office

equipment,and catering.

• Good team player and able to act on own initiative

• Proven communication skills, both written and verbal, with a strong ability

to communicate in a welcoming clear and helpful manner, understanding

the positive impact on the customer/client.

• Skilled and confident in Microsoft office

Employment History:

The care forum: November 2013-

Administration support role, including promotion of Avon fire and rescue service

project and general administration tasks to help with the running of the Care

forums charitable projects.

Undertaken duties including word processing,dealing with incoming and

outgoing corespondance,photocoping,preparing invoices,filing and


Contributing to development,design and maintenance of office records,

systems and procedures to ensure the care forum runs efficently.

Formatting newsletters and leaflets for different projects to use in different

promotions the care forum are running.

Co-ordinating and organising bookings for meeting rooms,events and office

equipment, catering and setting up and liasing with visitors.

Evaluating and updating the care forums database and also evaluating it's


Holburne Museum: June 2013-


High standard of welcome and information to all visitors including disabled


Answer visitor questions regarding museum collections and direct people

through galleries at busy times to ease possible congestion.

First point of contact for visitors on information desk and to handle complaints

when applicable.

Sell tickets using till systems and credit card and cash handling.

Administrator- November 2007-August 2008


Providing administrive assistance to customers and financial advisors for

personal pension Policies

Tasks as varied as change of address to resolving complex issues with policy

such as non or late payment, liaising with financial advisor and on

occasion customers.

Frequent faxing,printing,photocopying and scanning of a range of documents.

Frequent use of Microsoft office systems alongside Companies systems.

Strong prioritizing and organization of Queries needed to stay on top of



Education and Qualifications

August 2012-March 2013- Soundwell College

ECDL Microsoft office- Word Processing software

Improving Productivity

Database Software

Spreadsheet Software

Presentation Software

November 2013- College Green,Bristol

Business Administration Course

Mangotsfield school

9 GCSEs Including Maths and english

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