Customer Service Project Manager

Kimberly A. Gholston

**** **** ******* ***, **********, GA 30052 Cell: 573-***-**** ********@*****.***

Clearance: Yes/SECRET

SUMMARY OF SKILLS: Over 12 years’ experience in human resource and customer relations. Excellent

interpersonal skill and leadership skills with a very positive can do attitude. Organized and goal oriented. Possess

initiative, able to multi-task, work very effectively under pressure.

PROFESSIONAL EXPERIENCE:

Human Resources Assistant (12/5/12 – Present)

• Reduced processing time for retirement orders by 80% within three months of being at new job

• Created and managed master database accounting for 500 personnel

• Establish policy and procedures for processing time off of over 500 personnel, process 100% of time off

request in a timely manner

• Subject matter expert on the Transition Point Processing System (TRANSPOC) and Electronic Military

Personnel Office (eMILPO) system.

• Collaborate with HR specialist and supervisors across the installation, becoming the liaison and

improving work relationship

Human Resource Assistant (02/13/2012 -12/5/12)

• Managed new employee processing; identified and implemented improved processing procedures for all

new employees, which was accepted by the others in the agency

• Increased security clearance data entry by 40% into the Personnel Security Investigation Portal (PSIP)

• Created and published job announcements for vacant jobs or new positions; drafted acceptance letters

and congratulatory letters

• Provided administrative and technical support for multiple HR management programs

Customer Service Agent (01/24/2009 - 10/10/2010)

• Processed over 300 Identification Card applications on a daily basis

• Managed Soldier Readiness Processing for more than 1000 Soldiers deploying and returning from

deployment

• Subject matter expert for processing application for military identification cards and customer service

relations

• Selected by Project Manager to train new staff members because of my attention to detail and efficiency

Vehicle Registration Clerk (06/18/2008 - 09/29/2008)

• Provided extensive knowledge of the practices, policies, procedures, and regulations pertaining to access

control and registration of vehicles and weapons

• Conducted and enforced control procedures during all force protection levels exercises

• Reviewed, processed, and issued application requests for vehicle registrations

US Army: July 2004 – November 2007

Human Resource Specialist

• Supervised staff of 10 personnel and ensured 100% received proper job training.

• Created schedule, and managed workload, increasing work efficiency by 70%

• Managed office work production and customer service for over 50,000 personnel relocating to the area.

EDUCATION:

• Columbia Southern University, BS, Business Administration/Human Resource Management

• University of Phoenix, AA, Human Services Management

CERTIFICATES:

Human Resource Specialist Certificate; Human Resource Master Certificate, Human Resource/Continuing

Education Course; Human Resource, Parts 1-3; Equal Opportunity Assistant

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