Manager Customer Service

DINESH CHAND SAINI

MAILING ADDRESS:

Harsoli Road, Ward No 3

P/O Khairthal 301404, State Rajasthan (India)

Contact Details: +91-963*******

E Mail:*************@*****.***

PROFESSIONAL SYNOPSIS:

To obtain a position that will enable me to use my strong organizational skills,

educational background and ability to work well with people.

Interpersonal communication, team building and management skills with experience in

training and development of the workforce to meet the requirement of a luxury

establishment.

Expertise in handling quality bars and restaurant operations, analyzing and keeping the

good pace with emerging market trends and creating luxurious indulgence for

international clientele.

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Flexible in the adapting the challenges and proven ability to ensure that a customer’s

experience is always relaxing and enjoyable.

Customer service orientation with a desire to go the extra mile’s

AWARDS & RECOGNITIONS:

Awarded Best organizer for Inaugural Guestrologive Progressive Cellar Event by Beach

House Iruveli Resort.

Rewarded appreciation by Beach House Iruveli Resort for Handling 100 pax Spanish

group movement for 3 days stayed with all inclusive unlimited beverage packages.

Organized free pouring Johnnie Walker Black Label event hosted by J & W Label at

Crowne Plaza Delhi on 2008.

Participated & got 3 rank in world draught beer master competition at Delhi 2008

Represented 60 ml Bar at Citrus Hotels on Travel & Living at Gurgaon (Delhi) 2012.

Organized Lingerie Modeling show for Page 3 celebrity magazine at Peppermint Hotels

Gurgaon(Delhi) 2010

Gone through ‘Yes I Can’ brand training by Radisson Hotels & Group at Delhi 2006

A Level certification in Scouting & Guide Cador.

PROFESSIONAL EXPERIENCE & DEVELOPEMENT (TOTAL EXPERIENCE YRS 9+)

Bar Manager from June 2013 to December 2013

Beach House Iruveli Resort, Operate by Sun Hotels & Travels, Maldives

Managed 7 bar’s operations includes 2 rest pool bar, 1 main bar, 3 restaurant dispense

bar & 1 staff bar.

Responsible for the beverage programs of resort including menu engineering,

standardization of recipes, costing, pricing, inventories and hosting wine dinners.

Manage staff training in all aspects of beverage service. Lead training either internally or

by sourcing external training.

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Monitors and coaches colleagues to be able to confidently suggestively sell items from

the menu.

Manage stock, ordering, returns and stock takes. To deliver profit in line with budgets,

have an understanding of the financial targets and motivate the staff to achieve them.

Supporting marketing with promotions, events for the good of revenue and brand

development.

Deal with all complaints in a professional and calm manner, must always attempt to

rectify the problem for the best interest of the guest.

Communicate and logs all maintenance issues and ensure work is carried out.

Innovatting new cocktail every month as per the emerging market trends specialized in

trendy cocktails based on harmonious blending of ingredients in a way where each

ingredient keeps its individual identity and still add to the complexity of the blend.

Foster an environment where improvements to products, processes and service are

welcomed and encouraged.

Outlet Manager from October 2012 to May 2013

Citrus Hotel Gurgaon 66 rooms –Delhi (Citrus Hotels & Group)

Effectively manage restaurant within the policies & guidlines of the company, ensuring best guest

satisfaction at all times.

Control day by day operations by scheduling manpower, ordering beverages supplies, and

developing the restaurant team.

Ensure safe working & guest experience environment by facilitating safe work behaviors of the

team.

Authorize to determine the training needs of the staff and responsible for implementation of the

required training programs.

Assistant Restaurant Manager from Feb 2010 to Sep 2012

Peppermint Hotel Gurgaon 46 rooms Delhi

Maintainer of implement standard operating procedure as set by the organization & ensures

maintaining the same standards.

Seeks to minimize costs through correct & careful use and handling of property and equipment.

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To analyze daily, weekly, monthly beverage sales identifying opportunity for increasing profitability

and maximizing revenue.

Regularly create drinks and cocktail menus that are new and inspiring.

Head Bartender from April 2007 to Dec 2009

Crowne Plaza Today Gurgaon 234 rooms Delhi (Inter Continentals Hotels)

Connexions is one of the best place to enjoy a superlative martinis, wines, mouth watery

cocktails, Cuban cigars, world finest collection of spirits, huge beers collections including German

Krombacher, Paulaner & Belgium Stella Artois on tab, sushi & salmon are the star finger food

products among the Delhi NCR.

To assist the Supervisor in the effective running of the bar ensuring customer satisfaction by

maintain an exceptional standard of delivery and professionalism whilst achieving profitability in

line budget.

Representer of Crowne Plaza Connexions Bar as participating all kind of beverage competition

among Delhi NCR.

F&B Associate from October 2004 to July 2006

Park Plaza Hotel 45 rooms property, Gurgaon Delhi (Radisson Hotels & Group)

Started my hospitality career with famous restaurant ‘The Great Kebab Factor’ being a fresher

gained lot of ideas to make my foundation stronger and developed my skills.

TECHNICAL QUALIFICATIONS:

Diploma in Hotel management from Institute of Hotel management Jodhpur 2003(India)

EDUCATIONS:

Graduation BA (Bachelor of Arts) from Jaipur University Rajasthan 2001

High School passed from Ajmer Board Rajasthan 1998

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Intermediate passed from Ajmer Board,Rajasthan 1996

PERSONAL INFORMATIONS:

Date of Birth: 25th January 1980

Languages Known: Hindi,English,Rajasthani

Marital Status: Married

Nationality: Indian

Passport Info: K7685723,Date of Expiry 26th May 2023

REFERENCES:

Mr.Amit Kumar, Bar Manager at Huvafen Fushi by A per Aquum Retreat

Mr. Rajesh Babu, Income Auditor at Beach House Iruveli

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