Software Active Directory
Resume:
Jersey City, NJ *****
*****.*********@*******.***
Miles Kilcrease
PROFESSIONAL SUMMARY
. Superior technical knowledge in all avenues of desktop, server, and
network support.
. Highly skilled with expertise in the area of systems administration,
hardware, and software support.
. Experienced with technical support and management and completes all
tasks assigned with little or no supervision.
. Completes all tasks with the highest quality and is constantly willing
to take on more challenging projects.
. Great analytical and judgmental skills and works well under pressure
and deadlines.
. Exceptional written and communication skills.
CERTIFICATIONS/TRAINING
A+, Net+, MCP, MCSA
TECHNICAL SKILLS
Communications: TCP/IP, Ethernet, VOIP
Hardware: VMware, Dell, IBM, HP, Sun, Blackberry
Server OS: Windows 2003/2008, SQL, Blackberry, Citrix XenApp,
Exchange
Phone Systems: Cisco VOIP, Avaya
Operating Systems: Windows XP, Windows 7, Windows 8
Application Software: MS Office 2010, Cisco VPN,
Systems Management: Altiris 6.9/7.1, SCCM, WSUS
Scripting: Batch, Powershell, XML
Email: MS Outlook, Lotus Notes
Networking Hardware: Cisco, Juniper
PROJECT HISTORY
Digitech Resourcing, New York, NY - October 2012 to November 2013
MailOnline, New York, NY
IT Engineer - Contract
. Responsible for providing Level 2 and Level 3 technical/desktop
support for users at prestigious media company.
. Provided face-to-face technical support to high level executive
users.
. Remote server and desktop support for offices located in Los
Angeles and UK.
. Providing application support for In House developed web
applications, feed services and content management systems.
. Building and installing servers, PC's, VOIP telephones, and
peripherals
. Managing user accounts and mailboxes for Exchange server.
. Configuring and supporting systems with Windows 7 and Mac OS X.
. Maintaining Active Directory infrastructure, create accounts,
groups, GPO etc.
. Application support for In house developed web applications, feed
services and content management systems.
. Troubleshooting and optimizing web browser performance in Chrome
and Firefox.
. Configuring and managing server systems on Windows 2008.
. Providing support for iPhone, iPad, and Blackberry devices.
. Creating/maintaining scripts in Batch, Perl, and VBscript to
automate system processes.
. Monitoring and analyzing network activity using Solarwinds utility.
. Maintaining documentation for department in Confluence.
. Managing Citrix XenApp server sessions and performance monitoring.
. Assisting network team with installing/upgrading Cisco and Juniper
network equipment.
. Deploying and managing software and images using SCCM.
. Configuring and managing FTP server connections
. Responsible for maintaining wiring closet with Cisco switches and
routers.
. Maintain records of all hardware/software purchased and deployed;
procurement of IT hardware and software.
. Establishing and maintaining relationships with all vendors.
Technical Environment: Windows 7, Mac OS X, Cisco, Juniper, Citrix
XenApp, Solarwinds, FTP, Batch, Perl, VBscript, SCCM, Active
Directory, VOIP, Exchange, iPhone, iPad, Blackberry
Pyramid Consulting Inc, Atlanta, GA - September 2011 to October 2012
SunTrust Bank, Atlanta, GA
Infrastructure Planning Analyst/Engineer - Contract
. Acted as part of Distributed solution engineers responsible for
Intel server solutions, implementation, integration, and support of
distributed technology solutions across enterprise.
. Performed work in major bank data center environment to support
about 3,000 servers.
. Provided tactical support, strategical planning, deployment of
client based solutions, and operational management within the
distributed Windows server environment.
. Performed Windows 2003/2008 and Linux server builds for physical
hardware (HP blade & conventional).
. Responsible for provisioning Intel Servers, including standing up
hardware, installation of pre-built images, configuration and QA
checking
. Utilized SCCM for management of software and other related
resources.
. Performed Windows 2003/2008 virtual server builds in ESX
environment and migrated VM to correct ESX host when necessary.
. Responsible for coordination and planning of network port
activations.
. Troubleshooting server network connectivity on and across VLANs.
. Active Directory administration of devices and policies.
. Configuring NICs: NIC teaming, Front, Back, and OffNet
. Support and management of blade servers using HP Onboard
Administrator tool.
. Guidance to and review the work of other team members as well as
investigating ways to potentially improve processes existing and
implement improvements.
. Deployed and managed images using Altiris Deployment service.
. Responsible for maintaining accurate inventory of server hardware
and location.
. Provided maintenance and support for HP blade server and
conventional server hardware.
Technical Environment: HP Proliant Servers, Windows Server 2003/2008,
SQL 2008/2010, IIS, Linux, SCCM, Active Directory, BigFix, Altiris
6.9, VLAN, HP Onboard Administrator, VMware vSphere.
Microsoft Corporation, Atlanta, GA - September 2010 to September 2011
AT&T, Atlanta, GA
Systems Analyst - Contract
. Responsible for building out servers and infrastructure components
for Microsoft Mediaroom testing environment for AT&T.
. Installed and configured over 30 Sun Micro blade servers with
Server 2008 through ILOM connections.
. Setup of SQL 2005 & 2008 software and configuration of database
instances.
. Tested functionality of server hardware and updated necessary
drivers for compliance.
. Setup disk array and configured RAID settings.
. Assisted with cleaning up Active Directory environment by
recreating domains and trusts.
. Microsoft Mediaroom environment configuration and setup.
. Editing and execution of scripts using Powershell.
. Deployment of software using SCCM.
. Creation and editing of various XML files.
. Configured IIS settings on necessary servers.
. Created and managed Server clusters.
Technical Environment: Microsoft Mediaroom, Windows Server 2003/2008,
SQL 2005/2008, IIS, SCCM, Active Directory, HP Proliant Servers,
Powershell, Notepad++, XML.
Open Systems Inc, Atlanta, GA - August 2008 to September 2010
Norfolk Southern Corporation, Atlanta, GA
PC/LAN Administrator - Contract
. Responsible for administration and management of Altiris Deployment
server and Altiris Notification server supporting over 3000
devices.
. Deploying and creating automation processes through Altiris server
with scripts and batch files.
. Configuring PCs with installation/setup of TCP/IP stack, mainframe
emulation software, web browsers, and internet e-mail clients.
. General support for Windows Server 2003/2008 with SQL and IIS.
. Management tasks in Active Directory and Group Policy.
. Creating and deploying scripts to modify system settings and
execute automated processes on remote devices.
. Responding to multiple user service desk tickets on and off hours
via email and by phone.
. General systems administration with testing TCP/IP configurations
and troubleshooting common connectivity issues.
. Assisting server group with various Exchange Server tasks.
. Configuring IBM mainframe sessions for users and troubleshooting
connectivity issues.
. Providing phone technical support to remote users using remote
tools for thin client devices.
. Responsible for software patches and updates to devices using the
Patch Management solution.
. Developing ideas for the use of analytical models in decision
support systems to improve productivity and reduce costs.
. Building software packages and deploying to remote devices using
Software Delivery solution.
. Creating and maintaining system images for each department.
. Implementing new technologies as the need became available.
. Assisting team with beginning stages of systems virtualization.
. Configuration and testing of Citrix environment and servers.
Technical Environment: Windows XP/XPe, Windows 7, Windows Server
2003/2008, SQL 2005, IIS, Citrix, Active Directory, Group Policy, IBM
Mainframe, TeemTalk, Altiris 6.9/7.0, Notification Server, Symantec
Ghost, McAfee, Exchange, MS Office/Outlook 2007/2010, VBScript, MS-
DOS.
DLA Piper US LLP - May 2006 to June 2008
IT Administrator
. Providing Level 2 and 3 user support to attorneys and other
executive high-end users in large corporate environment for Windows
XP standard applications and administration for Windows 2003
server.
. Providing systems administration for computers, phone, and remotely
for 200+ users with hardware (HP desktop, HP laptops) and software
issues.
. Training new attorneys and staff on technology device usage.
. Maintaining and monitoring trouble tickets using Remedy software.
. Configuring and managing print/file servers on Windows 2003.
. Creating accounts and providing support on Exchange Server 2003.
. Providing on-call support at night and on weekend to accommodate
the after hours technical support needs of the firm.
. Troubleshooting issues with applications in Microsoft Office
product suite and other third-party software used.
. Deploying software packages and updates using Microsoft SMS
utility.
. Creating and deploying computers systems with standard image using
Altiris software.
. Writing scripts/batch files to deploy update configurations for
devices.
. Maintaining and managing computer images and inventory using
Altiris.
. Configuring and managing VOIP phone system using CallManager.
. Setting up and configuring home wireless networks for attorneys and
other executive users.
. Coordinating services and managing service contracts with third-
party vendors.
. Using Altiris to distribute automated scripts and batch files.
. Reading, writing, interpreting and/or verbally communicating at a
level to solicit or explain information that is complex or
technical to users.
. Managing network resources using Active Directory.
. Assisting users with creating, formatting, and troubleshooting
documents in MS Office applications.
. Installing drivers, configuring properties, and troubleshooting
local and network HP printers.
. Updating call tracking and problem logging database in Remedy.
. Configuring and troubleshooting connectivity issues for VPN access
to using Cisco VPN client.
. Configuring and troubleshooting hardware and software for
Blackberry and other handheld devices.
. Responsible for maintaining wiring closet with Cisco switches and
routers.
. Setting up and configuring audio/video devices for meetings in
conference rooms
. Providing training to users on procedures for remote access
networking and functions other functions related to their laptops.
. Making decisions regarding hardware and software purchases.
Technical Environment: Windows XP, Windows Server 2000/2003, Active
Directory, Group Policy, IIS, Citrix, Altiris Recovery Solution,
Veritas Backup, McAfee Virus Scan, MS Office/Outlook 2003, Cisco VPN,
Cisco VOIP/Call Manager, MS-DOS Batch, Remedy, Blackberry Enterprise,
Symantec Ghost, Exchange Server
Perot Systems, Plano, TX - May 2004 to February 2006
Tenet HealthSystems, Atlanta, GA
Network Support Analyst - Contract
. Providing complete support for healthcare network with Windows XP
desktop/laptop systems, Windows 2000/2003 server, HP printers, and
Meridian phone system.
. Working with financial services facility and corporate staff to
maintain complete IT support.
. Maintaining stable computer environment by identifying network and
system requirements.
. Managing user and computer accounts in Active Directory with
utilizing Group Policy tool.
. Creating and deploying standard images for computer systems using
Symantec Ghost software.
. Conducting software and hardware inventory, including maintenance
and upgrades.
. Writing scripts/batch files to deploy update configurations for
devices.
. Repairing and upgrading desktop, laptop, and printer hardware for
use in production environment.
. Analyzing and optimizing system performance by conducting periodic
hardware diagnostics.
. Working with users to create accounts for access to internal
applications and database systems.
. Setting up and configuring home wireless networks for attorneys and
other executive users.
. Deploying latest Microsoft patches, software, and updates
utilizing WSUS and Microsoft SMS.
. Using Microsoft SMS utility for updating definition files for
McAfee Virus Scan software.
. Primary lead on creating Standard Operating Procedures (SOP) manual
document for use with the implementation of the disaster recovery
plan.
. Responsible for managing and monitoring NAS performance as well as
server backup/recovery using Veritas Backup Exec.
. Researching and implementing new technologies to meet the needs of
the network environment.
. Using Remedy system for documenting, follow-up, and resolving
problem ticket requests.
. Utilizing remote system tools to troubleshoot issues on laptops,
desktops, and servers.
. Meeting with third-party vendors to decide on purchases for IT
needs.
. Providing extensive support for wireless network connections and
wireless devices.
. Maintaining and managing IP addresses and scopes using DHCP
service.
. Performing cable management to rewire IDF closet to accommodate
expansion of network.
Technical Environment: Windows XP, Server 2000, Active Directory,
WSUS, SMS, IIS, Citrix, Blackberry Enterprise, Veritas Backup, McAfee
Virus Scan, MS Office/Outlook 2000/2003, Remedy, Meridian Phone
system, IBM Mainframe, Cisco VPN
TEKsystems, Reston, VA - January 2002 to May 2004
National Institute of Health, Bethesda, MD
Technical Support Analyst, Team Lead - Contract
. Acting as Help Desk Team Lead to provide Level I and Level II
user/customer telephone assistance and desktop support for Windows
NT/2000 and Novell mixed network..
. Opening, closing, and escalating trouble tickets for a network of
1000+ end users using Remedy.
. Working as part of a multi-vendor and government employee team
dedicated to the proactive support of the National Institute of
Health user community. Troubleshooting issues with applications in
Microsoft Office product suite and other third-party software used.
. Repairing and upgrading desktop, laptop, and printer hardware for
use in production environment.
. Analyzing and optimizing system performance by conducting periodic
hardware diagnostics.
. Answering complex technical questions in terms that end users
understand with knowledge regarding the use of personal computer
hardware and software and network related issues.
. Troubleshooting issues with computer hardware (memory, hard drive,
motherboard, etc.).
. Testing TCP/IP configurations and troubleshooting common
connectivity issues.
. Working along side with server team in UNIX performing light shell
scripting tasks.
. Troubleshooting email issues with Microsoft Outlook 2000/XP.
Technical Environment: Windows NT/2000, McAfee Virus Scan, MS
Office/Outlook 2000/XP, Remedy, UNIX, Novell Netware
EDUCATION
. B.S. in Information Technology, Herzing University (expected
December 2014)
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