Katie Napolitano
**** **** ****** ******, ** ****9 *******@*****.*** 732-***-****
Objective:
I am looking to obtain a challenging position in a medical office or general business
office that will allow me to further my experience and utilize skills while working with a
diverse population of patients/ clients.
Qualification Summary:
• Experience of more than 9 years in a medical office.
• Expert medical receptionist from prior placement in professional optometry office.
• Expert in front desk medical office management for demanding specialist practice.
• Accustomed to fast pace office, juggling multiple tasks simultaneously.
• Expert in performing skills of computerized and data entry procedures. Including
expertise in EHR as well as paper health records; recording and keeping up to date.
• Well experienced in general billing/ coding programs and procedures. Trained in ICD-9
and ICD-10 codes.
• In depth knowledge of medical insurance claims, procedures, and documents;
computerized and manual.
• Excellent oral and written communication skills, problem resolution abilities, and
exhume high level of confidentiality.
• Well educated in medical terminology, anatomy and physiology.
• Expert in patient relations; interface well with others at all levels, including patrons,
patients, professionals, children, elders, and students.
• Knowledge of MS Word, MS Excel, MS PowerPoint, and Patient Management
Systems (PMS).
• Self-starter that can thrive independently or with a team.
• Expert with super bills.
• Well educated in HIIPA policy and various medical associations.
Employment History:
Optical World (2004- Present)
Office manager/ Physician assistant/ Optometrist technician
• Handle medical front desk, computerized/ manual scheduling, billings, reimbursement
claims, post transaction and data, and health insurance; including all main carriers.
• Keep frequent communication between patient and physician.
• Administer medical screenings and follow ups of patients.
• Answer to precedence issues to make certain of the timely referral of immediate
required care.
• Maintained sanitary, neatness, and safety conditions of office and laboratory in
compliance of mandatory regulations.
• Research account transactions demonstrating a keen ability to recognize and resolve
discrepancies.
• Establish and maintain HR related files, including employee, office, and vendor.
• Organize and maintain office reports and accounting documents.
• Handled accounts payable/ receivable, credit and collections, statement billings,
expense control, account management, account reconciliation, month/ year end
closings, staff training and supervision.
• As optometrist technician, administer medical screenings of patients for
comprehensive exams, use of Auto Refractor to obtain basis of optical prescription,
administer visual field tests, assists with digital retinal photography and fundus
photography.
• All duties of optometry laboratory, including all/ any repairs, adjustments of various
frames, use of optical lens cutting machine.
Education:
Rutgers University
Graduated 2004 Bachelors in Marketing. Graduated 2008 Bachelors in Radiology
Brookdale Community College
Graduated 2006 Associates in Diagnostic Medical Sonography
Allen School of Health Sciences ( due to graduate August 2014)
Presently enrolled completing certifications in Surgical Tech. and Billing/ Coding.