Customer Service Human Resources

Nilo O. Rivera

**** **** *****, ******* ** *****

209-***-**** • *********@*******.***

Professional Summary

Highly skilled professional with strong background in a production environment.

Provide direction to implement production efficiencies while complying with company goals.

Computer proficient in Microsoft Word, Excel, and PowerPoint.

Career Background

Foxhead Racing Inc. June 2013 – Present

Logistic Analyst

Work with Planners and Freight Forwarders booking orders from vendors (Pacific Rim and South America).

Monitor all shipments to US and Canada.

Build the packing list into the system prior warehouse delivery.

Create shipment logs for the warehouse.

Schedule all inbound shipments coming into the warehouse.

Randstad Nov. 12, 2012-June2013

Material Handler

Pick orders for manufactures and spares; consolidate the orders and ship them to designated location.

Turlock Fruit Company June 2009-Oct. 2012

Shipping Clerk

Balance bills of lading; act as dispatcher, mail customer invoices and filing.

Responsible for loading dock at night to ensure orders are process and product is properly loaded into trucks.

Bank of America

Operation Manager Oct. 1999-Oct. 2009

Work with confidential customer information, locating missing customer deposits.

Work with human resources and payroll departments, verify beneficiary information and process termination documents.

Work with multiple armored carrier companies ensuring customer deposits were delivered to the vault by the processing

deadline.

Work with management at 25 Banking Centers to provide their units with appropriate working cash for tellers and

Automated Teller Machines.

Supervise and directed a staff of 30 associates in all aspects of daily operations.

Use in-house computer programs to prepare daily and monthly spreadsheets and reports.

Use historical data to project daily volumes that allowed for efficient scheduling of staff.

Conduct staff meetings and training.

Cash Handler/Admin Support Aug. 1992-Oct. 1999

Process ATM and Merchant deposits.

Prepare change orders for customers and banking centers.

Balance the vault and the general ledger at the end of the shift.

Education

Modesto Junior College, Modesto CA Sept. 2008-April 2012

Associate of Arts • Business Administration

Certification

Forklift Operator

OSHA certified by Turlock Fruit Company

PIT certified by Menlo Worldwide Logistics

Recognition

Received multiple customer service awards including 4th Quarter Customer Service Champion Award for Northern

California in 2005

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