Project Manager Customer Service

Brian McNulty

Operations Management Professional

**** ********* ***. *********,**.44647

*********@*****.*** - 412-***-****

Obtain a position in O perations Management that will utilize my strengths in managing people,

driving change, and maximizing relationships by motivating and inspiring others to deliver great

results.

Work Experience

PRODUCTION MANAGER

A.R.E. ACCESSORIES - Massillon, OH

June 2013 to Present

• Manage staff and production schedules, communicate performance to associates.

• Responsible for tracking and supplying all materials necessary to construct fiberglass truck caps and

tonneau covers included in our product lines.

• Production controller, determining manpower, work plans and staffing for the entire operation based

on budget and staffing.

• Responsible for budgeting, P&L, and cost per unit as it related to business goals.

• Worked career development program with direct supervisor reports. Mentored and identified

leadership backups and implemented leadership succession plans in various roles.

• Prepare and communicate daily performance reports for operations, senior management team,

and quality team.

• Communicate and execute specific customer delivery requests.

Manage and execute logistics delivery schedule on a weekly basis.

MERCHANDISE CONTROL SUPERVISOR

AVON PRODUCTS INC. DISTRIBUTION CENTER - ZANESVILLE - Zanesville, OH

April 2011 to June 2013

• Manage staff and production schedules, communicate performance to associates

• Establish training, coaching, and ramping up schedules for new associates to performance

expectations.

• Responsible for all replenishment schedules for pull locations based on order levels.

• Manage relocation and mapping of slotting locations for each sales campaign to increase overall

productivity.

• Implemented sales forecasts and trending data to establish high turnover zones that focused on fast

moving inventory.

• Initiated forward reserve staging areas proximate to pull locations to efficiently supply and allocate

product.

• Established a sustainable engagement culture providing performance and developmental feedback

in a timely manner.

• Used Manhattan ( WM ) M anagement System to track and drive all order fulfillment functions.

NIGHT WAREHOUSE SUPERVISOR

SYSCO FOODSERVICE PITTSBURGH

March 2010 to April 2011

• Supervised staffing and production schedules, and communicate performance to budgeted goals for

the warehouse operation.

• Directly managed fresh meat cutting operation and integrated the production schedule to fulfill

customer orders and delivery schedule.

• Actively involved with training, coaching, and ramping up new hourly team members to performance

expectations

• Coach and monitor performance of warehouse team members with respect to established

performance standards.

• Establish a culture of accountability through effective communication, documentation and mentoring

of peers and team members.

• Prepare and communicate daily performance reports for operations, maintenance, and safety.

• Communicate and execute specific customer delivery requests.

• Ensure proper handling and shipment of product with respect to HAACP, FDA, and OSHA

requirements.

CUSTOMER SERVICE MANAGER

ARMADA SUPPLY CHAIN SOLUTIONS

October 2008 to March 2010

• Managed all aspects of order fulfillment for the Distribution Centers of the Darden Group.

• Created a tracking tool that identifies specific market trends and provides feedback to business

partners indicating necessary changes to production schedules, delivery lead times, and quality of

product..

• Partnered with 3PL site managers to coordinate warehouse activities, such as production, sales,

records control, and purchasing.

• Negotiated with vendors, carriers and warehouse operators for services and preferential rates.

• Provided shipping instructions and routing information to ensure that delivery windows are met.

• Prepared and communicated daily reports, and operations, maintenance, and safety manuals.

• Track and trace goods and carriers via Lean Logistics and JDE systems, expediting orders when

necessary.

OPERATIONS GROUP LEADER

TARGET CORPORATION

January 2003 to October 2008

• Project Manager that implemented, trained, and managed team through Automated Receiving

Technology ( ART ) transition. Project increased receiving capacity and increased overall productivity.

• Managed team through 5 S and Kaizen initiatives that improved overall efficiency and

performance.

• Managed staffing and production schedules, and communicated performance to budgeted goals for

the inbound department.

• Facility Manager for all service contracts / projects and management of onsite contractors and

vendors.

• Production controller, determining manpower, work plans and staffing for the entire operation based

on budget.

• Building Safety Captain, developed safety culture that decreased OSHA reportable incidents by

50%.

OPERATIONS MANAGER

CLOVER HILL FOODS INC

January 1998 to January 2003

• Directly managed a 25 person Warehouse Staff and a 25 person Transportation Staff.

• Responsible for coordinating and integrating off site dairy and baked goods production schedules

with order fulfillment, quality, and delivery schedules.

• Supervised proper handling and shipment of product with respect to HAACP, FDA, OSHA

and AIB standards.

• Project Manager implementing software package to give operation a real time slotted inventory

system visible to customer base.

• Re-mapped warehouse layout based on sales forecasts and product cube and initiated Batch-

Picking System process to ensure quality and efficient order selection.

OPERATIONS SUPERVISOR / FACILITY SPECIALIST

MARTIN BROWER CO

August 1996 to December 1997

• Managed a 20 person Warehouse Staff and a 30 person Transportation Staff that serviced over

120 McDonalds restaurants.

• Responsible for Operating Budget, staffing levels, maintenance schedules and purchasing of all

MHE Equipment

• Managed all aspects of the Transportation department, including staffing, routing, safety, and

equipment needs.

• Supervised all day to day operations

OPERATIONS SUPERVISOR / TRANSPORTATION MANAGER / NIGHT

WAREHOUSE MANAGER

KRAFT / ALLIANT FOODSERVICE / US FOODSERVICE INC - Pittsburgh, PA

September 1988 to August 1996

• Managed a 60 man Warehouse staff, 90 man Transportation Department, and 4 Supervisors.

• Part of Management Team that Successfully Negotiated Contracts with the Unions representing both

drivers and warehouse workers.

• Responsible for all dispatching, routing, and distribution functions.

• Direct Supervision of onsite fresh meat processing / cutting operations. Supervised proper

handling and shipment of product with respect to HAACP, FDA, OSHA standards.

• Implementation and Administration of Kraft Engineered Labor Reporting Standards.

Education

Bachelor of Science in Business Administration

ROBERT MORRIS COLLEGE

Skills

Project Management, Roadnet, WMOS, Certified Crown Equipment Trainer, Six Sigma, Led several

Kaizen Events, Utilized 5S principles

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