Customer Service Human Resources

Edmund Shen

*** ***** ***** ******* ***, CA *****

E-mail: ***************@*****.*** Mobile: 909-***-****

OBJECTIVE

To develop my career in a corporate retail environment and utilize expertise, creative talents and

commitment to excellence.

Core Knowledge and Skills

-Microsoft Suite -Vigilant to detail -Branding and Product Placement

-Social Media Marketing/Programs -Stead fast learner -Concise at communication

-Compassionate leadership

WORK EXPERIENCE

Lead Office Operations Associate

GESC

( PickYourShoes.com, Bargainpump.com, and Baitme.com)

(November 2011-Current)

- Resolving customer account issues and developing/training new office associates.

-Order/Account modifications, Price adjustments, and Dispute resolution

-Account/Transaction Fraud checks, Shipping list management, Involvement and knowledge of supply

chain functions.

-Managing Amazon accounts for GESC

-Increase in Stella Service Customer service rating and metrics.

-Performed daily functions involving PayPal, UPS, USPS, Amazon, etc.

SEO/Marketing Intern Xenon Project International, RC Toy e-commerce Company

(June 2011-August 2011)

Increasing web traffic to e-commerce site, improve website conversion rate, social media marketing, etc

Worked in and coordinated team efforts for:

-Performed Link development (high/low value)

-Link building

-Social Media Contests

-Landing page design

-SEO campaign resulted in an increase 30,000 visitor a month to website

Assistant to

Sr. Search Engine Optimization Specialist Law Offices of Marc Grossman

Independent Contractor (Feb 2010 – March 2010)

Assisted in maintaining and creating internet traffic for law firm

Performed:

-Link building

-Link development (high/low value)

-Content Writing

- Assisted in increasing web traffic to law office in multiple cities and increased conversion to sales from

that web traffic.

SPECIAL QUALIFICATIONS

Computer Skills:

-Proficient in Microsoft Suite: Word, PowerPoint, Outlook, and Excel.

-Live Person/ Pidgin programs, Google Docs, IPN/Magento (Ecommerce Software).

-Kount(fraud and risk management program), USPS business network, UPS preferred online

account, and Pay pal.

ABILITIES

--Bilingual mandarin and English

-- Exceptional ability to multitask and manage multiple projects

-- A background in search engine optimization and Internet marketing

-- Excellent organizational ability and task delegation

-- Trustworthy, Driven, Reliable, and Loyal.

--Detail orientated, Effective in teams, and Improvisation.

EDUCATION

Bachelor of Science Business Administration

-Management and Human Resources

California State Polytechnic University, Pomona Graduated September 2011

Associate of Language Arts and Communications Degree Graduated June 2007

Mt. San Antonio Community College, Ca

General Education

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