Customer Service Management

Joel Williams

** ************ ****

Bronx NY, ***62 Mr.joelwilliams1@gmail.c

om

Cell: 917-***-****

Innovative proactive and professional with over 7 years of Customer

Service, Management experience; exemplary people skills, quick study with

an ability to grasp new ideas, concepts, methods, and technologies.

Exceptional leadership, organizational, and oral/written communication;

interpersonal, analytical, and problem resolution skills, thrive in both

independent and collaborative work environments. Proficient in the use of

various computer programs and applications such as Microsoft Office,

Microsoft Word, Excel, Google Docs and Power Point.

Areas of Expertise

Accounts Payable & Front Desk Service Associate Shipping & Receiving

Management Staff Supervisory

Customer Service/Public Invoicing & Distribution Teambuilding &

Relations Order Fulfillment & Training

CDL Deliveries & Marketing Warehouse Management

Drop-off's General Labor & Store

Data Entry & Research Maintenance

Professional Experience

Edge Auto Rentals LLC- Brooklyn, NY 2011 to Current

Client Services Specialist/Supervisor 05/2012 to Current

Previous Positions: Lott & Vehicle Supervisor 08/2011 to 05/2012

Promoted to managerial position to help with sales and logistic operations

to implement of company goals, policies and procedures.

Selected Contributions:

. Help improve sales productivity from 96% to goal to 123% to goal.

. Opening and Secure Closing of all client contracts and accounts on a

daily basis ensuring maximum production.

. Exemplified second-to-none client service, public relations, billing and

payments, invoicing, fleet management to achieve optimum client feedback

and satisfaction.

. Actively being a contributing factor to further assist in problem solving

issues.

. Ensuring accurate and efficient task management with all team members.

. Hands on facilities coordinator ensuring building safety and

accommodations.

Kids City Clothing Store - Brooklyn, NY

2006

to 2011

Warehouse Supervisor & Building Maintenance 07/2008 to 08/2011

Previous Positions: Office Administration & Customer Services, 03/2006 to

06/2008

Advanced to assume responsible position and culminating in management role

with oversight for multiple store locations. Directed 12 employees and

managed P&L, sales, inventory, merchandising and cost controls. Maintained

high standards in Customer Service and complied with regulatory guidelines.

Selected Contributions:

. Set and exceeded individual store goals based on district and company

standards.

. Handled recruiting, interviewing, and initial continuous training to

ensure employee job knowledge and awareness.

. Site management, general labor/repairs to building as seen fit.

. Held monthly company meetings and conference calls to relay company

policies, growth opportunities, and new concepts.

. Actively ensuring efficient data entry, research procedures,

orderfulfillment, loss prevention and inventory control, shipping and

receiving.

. Held accountable for team management and the meeting of daily tasks

objectives.

Education and Training

CUNY Brooklyn College 2008 to 2012

Business Administration - Bachelors Degree

Center for Community Alternatives Brooklyn, NY

2008 to 2009

Internship to Program Director for Youth After School Program

Mucurapo Senior Comprehensive College - Trinidad & Tobago

1999 to 2001

Business Administration - Associates Degree

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