Customer Service Human Resource

Michele Serota

**** ***** ***.

Kenosha WI, *****

(224) 456 - 8579

*************@*****.***

Experience

**/**/****-******* ****** Laboratories North

Chicago, IL

Ocean/Air Export Specialist

I am responsible for timely and accurate document

processing in accordance with U.S. Government export rules

and regulations moving hazardous and non-hazardous medical

products to the 150 countries worldwide that Abbott

Laboratories supplies everyday. I use several Abbott based

systems to input orders, deliveries and link them to

containers coordinated with freight forwarders for air,

ocean and truck, to include, SAP, GEOS and AES for EEI

filings. Abbott is currently implementing Amber Road and I

am in process of training for the launch next month.

07/2010-02/01/2013 University of Wisconsin Parkside Kenosha,

WI

University Relations Service Associate

Executive administrator for the Director of Development,

the Data Base and Research Manager and the Budget and

Planning Director

My duties include: intake of checks and pledges for the

University of Wisconsin-Parkside Foundation

Organize Foundation meetings, events and work directly with

the Foundation Board members on their specific tasks and

roles

Receive invoices from vendors and pay the bills making sure

they are accurate and with proper documentation

Organize donor information by using Raiser's Edge data base

software, in addition Microsoft Office Suite Programs

03/2004 - 03/2011 Hewitt Associates Lincolnshire, IL

Due to quality work, was selected for multiple positions

over 7 years

Customer Service Associate/ Verizon, (03/2004-11/2005)

Assisted Verizon employees and retirees with benefit

inquiries

COBRA specialist and worked on the FMLA team taking FMLA

calls

Created newsflashes and changes for callflows

Responsible for an issue log for my team and a daily check

of imaging for COBRA related incoming documents

Benefits and Retirement Specialist/ Alcoa, (11/2005-

12/2006)

Counseled retirees on their plans and assisted family

members when reporting deaths of participants or dependents

Human Resource Specialist role for Cintas, (12/2006-

06/2007)

Counseled clients on such processes as hiring, payroll,

vacation and leave of absence, role transfers, and

terminations

Benefits Specialists/ Goldman Sachs, (06/2007-03/2008)

Assisted the HR Generalist internationally to include the

UK and Asia

Aided clients with applicants, exit interviews, payroll,

international relocations, time clocking issues and

numerous human resource issues

Benefits Specialists/UPS (03/2008-03/2010) Charlotte, NC

Assisted employees with benefits who were retired, on

disability, terminations and COBRA.

Education Northern Illinois University

DeKalb, IL

Completed 2 years of undergraduate classes in Special

Education

Oakton Community College Desplaines,

IL

Classes in International Business

COMPUSA

Classes in MS Office Suite

Computer Skills GEO's, AES,Windows, Microsoft Office Suite ACT! SAP, Q-

Track, Goldmine database management software, CS-PRO,

Outlook, Internet, and Raiser's Edge.

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