Customer Service Security

james T. Stong

**** ***** **** *****, ** ***** 616-***-**** *******@*****.***

Focus

Systems Support Specialist

Education

Bachelor of Science, Information Cyber

Security 05/2012-

ITT Technical Institute, Wyoming MI 03/2014

• Associate of Applied Science Degree: IT/Computer Networking Systems 08/2003-08/2005

• Related Course Work: Project Management, Problem Solving, Network Systems Management, WAN Technology and

Application, Linux Operating System, Database Development, Windows Security.

TECHNICAL SKILLS

Operating Systems:

• Windows XP, 2000, 7, 8, Server 2000, 2003, 2008, 2012.

• Linux- Red Hat 7, Fedora 17, Ubuntu, Backtrack, CentOS

•

Networking:

• Cisco switches, routers, wireless access points, ASA firewalls

Software & Security Technologies:

• • • • •

Microsoft: Hardware: Database/Web IT & Virtual

• • Design: Antivirus: Servers:

Office PC/laptop

• • •

• setup Expression Visual Studio MS Virtual

Visio

• Studio 10 Server

• Repair/Upgra

Project

• • •

des Dream Norton Ghost VMware

• 2003,2007,20

• •

Weaver

Terminals

010

•

• MS SQL

•

Experience

• Great lake Computers

05/2013-Present

• Server Breakdown Tech Specialist

• Assess and disassemble Servers (HP, Dell, and IBM) for product testing and sales.

• Assist with building, programing, testing/troubleshooting servers, Blades, Chassis, and Storage units.

• United States Postal Service, Grand Rapids, MI 08/2005-02/2012

• Mail Handler/Supervisor

• In charge of mail sorting operations to process incoming and outgoing mail to its various destinations.

• Supervised 20-30 employees. Responsible for giving daily assignments, tracked personnel progress & inventoried mail.

• United States Navy 08/1999-08/2003

• Clerk, Officer of the Deck, US Navy Oceana, VA

08/2002-08/2003

• Handled administrative and security duties of Naval Air Station Duty Officer.

• Handled Station Customer Service duties utilizing Word, Excel and Access.

• Clerk, USS Shreveport

08/2000-08/2002

• Created PowerPoint briefs for Commanding Officer’s nightly presentations.

• Handled paperwork and lodging for visitors.

• Maintained supply inventory records and placed orders.

• Operations Specialist, Norfolk VA

08/1999-08/2000

• Electronically detected and tracked multiple ships.

• Provided data for safe navigation.

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