Customer Service Manager
Resume:
Sumika c. whitmore
**** ****** ****, *****, ** **456
**************@*****.***
OBJECTIVE
Seeking a security or law enforcement position with a company or an organization which will require
me to utilize my skills, abilities, experience, and degree; as well as challenge me so I can grow within
the field to ensure the company's or organization’s success.
EXPERIENCE
8/1/2011 to present Andrews International New York, NY
Lead Security Officer
PROVIDE APPARENT ON LOCATION SECURITY AND PREVENTION PRESENCE.
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WATCH OUT FOR, REPORT AND HANDLE CYNICAL OR UNUSUAL ACTIVITY.
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PATROL & MONITOR THE 9/11 MEMORIAL GROUNDS.
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COPE WITH AGGRESSIVE VISITORS AND CONSUMERS AND ESCORT THEM FROM
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THE PREMISES.
LOCK UP PREMISES AND ENSURE THAT ALL GATES, DOORS, AND VEHICLES ARE
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SECURED.
COMPLETE FIRE ALARM, FIRST AID KIT, AND SAFETY AND HEALTH CHECKS.
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AUTHORIZE THE ENTRANCE AND DEPARTURE OF WORKERS & VISITORS.
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ASSIST NYPD AND PORT AUTHORITY POLICE.
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9/1/2013 to 12/30/2013 Department of Probation New York, NY
Intern
PARTICIPATED IN CLIENT INTERVIEWS AS WELL AS UPDATED CHRONO NOTES ON
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CLIENTS.
TRAINED ON CLEARING CASES, SEARCHING E-JUSTICE FOR POSSIBLE NEW
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CHARGERS ON CLIENTS, ALSO TRAINED ON SENDING OUT DP-16 FOR OTHER
COUNTIES TO ACCEPT CASES.
SENT OUT REPORT OR FAILURE TO REPORT LETTERS TO CLIENTS.
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HELPED GENERATE REFERRALS TO BOROUGH UNIT.
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SCANNED CASES.
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HELPED PREPARE REPORTS FOR THE COURT.
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ASSISTED IN RESEARCHING RESOURCES TO MEET OFFENDER NEEDS.
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ASSUMED LIMITED RESPONSIBILITY IN PROVIDING CASEWORK SERVICES.
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ASSISTED WITH HOME VISITS.
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ADMINISTRATED DUTIES AS NECESSITATED BY CLIENT CONTACT.
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MAINTAINED EFFECTIVE WORKING RELATIONSHIPS WITH THE PROBATION
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DEPARTMENT AND OTHER OUTSIDE AGENCIES.
5/1/2008 to 7/29/2009 NYC Health & Hospitals Corp. New York, NY
NYC Hospital police Officer
PATROLLED A DESIGNATED AREA OF THE HOSPITAL BY FOOT OR VEHICLE.
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ANSWERED CALLS AND COMPLAINTS INVOLVING FIRE, AGGRESSIVE VISITORS
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OR PATIENTS, AS WELL AS OTHER MISDEMEANORS AND FELONIES.
CHECKED PARKING METERS FOR OVERTIME PARKING VIOLATIONS AND ISSUES
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TRAFFIC TICKETS; ENFORCED PARKING VIOLATIONS ON THE PERIMETER OF THE
HOSPITAL.
ACTED AS CUSTODIAN OF PERSONAL PROPERTY AND EVIDENCE BEING HELD
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FOR COURT PRESENTATION; MAINTAINED RECORDS OF ALL EVIDENCE AND
PROPERTY.
Detained suspects; made arrests of disorderly; restrained and subdued patients, visitors or staff.
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5/1/2007 to 5/2/2008 Covenant Aviation Security Flushing, NY
Airport Security agent
Screened and or logged all persons and or vehicles seeking access to restricted areas of the
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facility.
Completed hourly log entries on post activities.
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Maintained post coverage.
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Inspected vehicles entering the aeronautical area.
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Reported hazardous conditions such as but not limited to: ice, snow, conditions, holes in
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fences, defective lighting and or light outages, opened unlocked or broken gates and sounding
alarms within their assigned areas of coverage to appropriate parties as designed by the
manager.
Provided construction escorts.
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Ensured all escorts entering the aeronautical area had completed SIDA driving training.
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Performed all other specific responsibilities and duties as required by the manager.
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EDUCATION
4/2012 TO 4/2014 Berkeley College New York, NY
Applied Science Associates Degree in Criminal justice
3.5 GPA; graduating with honors (Cum Laude)
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CERTIFICATIONS
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Current and Active Security License
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Current and Active 8 and 16 Hour Certificates
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Current First Aid and CPR
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Active and current F04 Fire Guard License
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Anti-Terrorism Certified
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Asp Certified
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SKILLS
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Police and security guard-related experience
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Good judgment and decision making
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Good verbal communication skills
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Good written communication skills
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Customer service experience and people skills
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Ability to multitask
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Computer skills
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CCTV monitoring
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REFERENCES
References are available on request.
Contact this candidate