Customer Service Management
Resume:
Anthony Booth
Suffern, New York 10901
*************@*****.***
Work Experience
Novartis Pharmaceutical Company, Suffern, New York
Materials Handler (Temped) 2013 – 2014
• Using RF scanner.
• Counts, weighs or measures incoming or outgoing items to compare identifying information and
variety against bills of landing, invoices, and orders or other records.
• Prepares materials for shipping by weighing, packaging.
• Operates material handling equipment such as forklifts, pallet jacks, hand trucks or dollies to
move material to production floor.
• Participates in routing, counting and inspecting items while loading and unloading trucks.
• Responsible for material moves from warehouse to various work centers, verifying paperwork.
• Record appropriate transaction SAP/MES system through desktop or scanner functions.
• Knowledgeable of work instructions, safety rules and proper response to hazardous materials.
• Delivered raw materials / Finished goods work in progress to appropriate areas of the facility
supporting the day to day functions of the department according to work instructions and control
plans, at respective work stations.
• Record appropriate transaction to SAP/Barcode system.
Best Buy, Bronx, New York
Loss Prevention 2008 -2009
• Assisted customers with returns and back orders.
• Greeting customers at front desk when they entered or exited the store.
• Resolved customer discrepancies concerning orders and/or receipts.
• Received numerous commendations for providing quality customer service.
• Exemplified a positive attitude ensuring a safe and efficient environment.
• Disarming security system prior to store opening and reactivating system upon store closure.
Target, Bronx, New York
Overnight Stock 2006-2008
• Employed strong negotiation and organizational skills, with demonstrated ability to complete
tasks and meet deadlines, especially when involved in special projects.
• Implemented a strategic and faster way to manually unload 18 to 2500 items of merchandise from
trucks.
• Operated Lift-Jacks to transport merchandise to designated departments.
Home Depot, West Nyack, New York
Shipping & Receiving Stock Coordinator (Overnight) 2001-2003
• Responsible for purchase order shipping and receiving.
• Management of inventory, inventory control, and stocking.
• Processed management and implementation utilizing UPS Worldship.
• Responsible for stockroom organization.
BJ’s Wholesale Club, West Nyack, New York
Shipping & Receiving Team Lead (Overnight)
• Responsible for inventory control management.
• Receiving, packaging processing shipments.
• Extensive knowledge of domestic and international shipping.
• Utilizing UPS Worldship & FedEx ship manager systems.
• Managed and processed over 350 shipping orders per week.
• Responsible for inventory management for shipping supplies.
• Schedule and monitor 8+ team members.
• Interacted effectively to facilitate the release of items to warehouse in a timely fashion.
• Accept other assignments from management as required.
Skills
SAP, MES System, I Study Program, LMS
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