Administrative Assistant Customer Service

Robyin Morales

**** **** *****, *** *****, NV ***56

Cell: 702-***-**** Email: *******@***.***

Professional Summary:

Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients.

Serves as the primary point of contact for both in -house and external phone clients. I have over 13 years’ experience

within an office and have worked closely with supervisors and officers of companies.

Skills:

40 WPM typing speed

Word Multi-line phones

Excel Exceptional customer service

Outlook Outstanding phone etiquette

PowerPoint Amazing work ethic

10-Key Touch Current Notary of the state of Nevada

Work History

11/2010-Current: Fitness Instructor Las Vegas, NV

Clark County Parks & Recreation

Promote and instruct fitness classes, maintained client relations, and coach and teach clients on the

importance of health and wellness

8/2011-11/2013: Presidents Secretary North Las Vegas, NV

Western Casework Corporation

Construction billing, managed president’s agenda, AR collections, answer phones, assist project managers

in clerical duties, and data entry.

8/2008 -8/2011: Administrative Assistant

Jon C. Cooke Enterprises: Company closed:

Answered phones, sorted mail, data entry, company correspondence, open and maintained job files, and

weekly payroll for approximately 8 employees.

3/2008-8/2008: Makeup Artist Lead

Glamour Shots

Applied makeup and touch ups to clients during photo shoots, answered phones, assisted with sales, and

managed 3 other makeup artists.

2/2005-7/2007: Escrow Assistant

Southwest Title and Escrow

Opened escrow files, ordered payoff demands, met the needs of the real estate agents and lenders, signed

and notarized client documents, and assessed preliminary title reports.

8/2002-1/2005: Title Assistant/Escrow Assistant

Stewart Title

Started as AR clerk and relief receptionist, trained all new incoming receptionist, created preliminary title

reports, moved to escrow where I opened escrow orders, requested payoff demands, met the needs of my

escrow officer, real estate agents, and/or lenders, and assisted with signing and notarizing clients.

Education

1990 High School Diploma: General

Redlands High School, Redlands, CA

1998 Associates of Occupational Studies: Medical Office Management

Academy of Medical and Business Careers, Las Vegas, NV

Current Bachelors of Science: Health and Wellness

Kaplan College, Las Vegas, NV

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