Analyst Management

Mark j. Crispo

** ******** ****** **********, *** Jersey 07109

Residence: 973 -302-4531 CEll: 201-***-****

E-Mail: **********@*****.***

OBJECTIVE SUMMARY

Lead Business Analyst/Vendor Management with 13 years experience in the

financial industry. Subject matter expert in diagnosing system related

issues related to mutual fund processing. Expertise in providing guidance

to process large scale product actions. Self-starter, detail oriented

individual with seasoned and proven skills who prides himself in delivering

superior results.

PROFESSIONAL EXPERIENCE

MORGAN STANLEY INVESTMENT MANAGEMENT TECHNOLOGY - Jersey City, New Jersey -

Business Analyst assigned to lead key relationship with industry

significant system provider.

January 2003 - August 2013

* Lead Business Analyst in managing the relationship between Systems

Vendor DST and the Morgan Stanley Transfer Agency, providing guidance

on large scale projects and production inquiries across a multiple

line of products as related to the IBM Mainframe mutual fund trading

platform.

* Made recommendations to senior staff and systems vendor for project

prioritization based on business need and available programming

resources.

* Partnered with senior members of Legal, Compliance, Marketing & Sales,

Operations, and Control & PMO to implement various Board approved fund

actions.

* Partnered with various technical teams for networking solutions

regarding connectivity to external/Internal clients.

* Conducted root cause analysis to remediate production issues reported

on the IBM Mainframe from the end users.

* Executed data mining queries using an SQL based access application to

support Law & Compliance requests resulting from legal proceedings.

* Conducted systems analysis and created both BRD's and SPD's to assist

business teams with making decisions on implementing vendor global

enhancements in efforts to stream line business products and processes

on the IBM Mainframe and vendor Web based applications.

* Responsible for creating testing scripts and coordinating user

acceptance testing for all projects and system enhancements related to

the DST mutual fund trading platform as requested by the transfer

agency.

* Worked directly with the systems vendor development team on all

changes impacting the DST platform that required special coding

changes.

* Instructed output vendor on literature changes based on realignment of

the business. Includes quality review and signoff for audit purposes.

* Coordinated Disaster Recovery Exercise with Operations and

internal/external Networking teams by serving as the primary liaison

between Transfer Agency s and IBM Mainframe vendor (Overall project

planning, UAT and line swings).

* Responsible for reviewing departmental procedures to identify possible

deficiencies promoting operational efficiency.

* Administered and maintained entitlements for Transfer Agency end users

on the IBM mainframe/TA2000 Desktop trading platforms.

* Performed quarterly entitlement audit for senior management teams on

Transfer Agency end users on the IBM mainframe /TA2000 Desktop trading

platforms adhering to Firm Information Data Security policies.

* Lead analyst in gathering and providing audit documentation to both

internal and external auditors for SAS70, SOX.

* Deployed JCL batch jobs on the IBM Mainframe related to mutual fund

processing and reporting as well as troubleshoot any resulting job

failures.

* Worked to resolve issues with various funds transfer methods such as

ACH payments, online trading via Fan Web buys & sells.

* Conducted research to improve transmission transfer methods of data

files to and from the system vendor to mitigate risk and reduce cost.

* Worked directly with systems vendor to coordinate daily & quarterly

statement processing for all shareholder accounts on the mutual fund

trading platform

* From a data warehousing perspective, maintained multiple databases to

track and report on meaningful metrics and storage of information

related to mutual fund system support work requests and projects.

JOHN HANCOCK FUNDS, Charlestown - Massachusetts Operations Trading Desk.

1998 - 2000

* Processed various financial transactions and account maintenances on

the mutual fund trading platform for assorted account types.

* Conducted the setup of new accounts to the mutual fund trading

platform

* Communicated directly with shareholders and brokers on

trade/maintenance related inquiries for accounts held at the firm.

* Promoted rapidly to special functions team for Group Purchase

Allocation & Government Allotment processing.

* Served as primary liaison between the Firm & Broker's for highly

financial sensitive Group Purchase Allocation plans.

Technical Skills

Knowledgeable in a wide array of software applications and system

methodologies: Microsoft Word, Excel, Outlook, PowerPoint, Power Select,

Access, IBM Mainframe/TA2000 Desktop, TSO IBM Mainframe, SharePoint, SDLC,

Cloud Infrastructure.

EDUCATIONAL BACKGROUND

Salem State College, Salem Massachusetts

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