Customer Service Manager
Resume:
Delroy Lewis
Windsor, CT *****
*************@*****.***
Summary of Qualifications
. Self-motivated with a high energy level and a desire to succeed
. Quick learner with excellent analytical and problem solving
abilities
. Exceptional verbal and written communication skills
. Computer Skills include MS word, Excel and Outlook
. Reliable
Professional Experience
Receivable Management Service-East Hartford, CT 12/12-Present
Customer Service Rep
. Determines requirements by working with customers.
. Answers inquiries by clarifying desired information; researching,
locating, and providing information.
. Resolves problems by clarifying issues; researching and exploring
answers and alternative solutions; implementing solutions; escalating
unresolved problems.
. Fulfills requests by clarifying desired information; completing
transactions; forwarding requests.
. Sells additional services by recognizing opportunities to up-sell
accounts; explaining new features.
. Maintains call center database by entering information.
. Updates job knowledge by participating in educational opportunities.
. Take and make over 120 calls daily
Professional Experience
SNACK-IT - Hartford, CT 01/2012-12/12
Assistant Manager
. Understand and support store operations, policies and procedures
. Performs and trains all duties of the Customer Service Representative and
Lead.
. Ability to complete daily banking.
. Provides prompt, courteous customer service and professionally resolves
customer issues
. Distinguishes between acceptable and unacceptable employment
applications, making recommendation for applicant interviews.
. Conducts performance and disciplinary discussions in Store Manager's
absence
. Assumes Store Manager Responsibilities when needed.
. Assist the Store Manager with shift coverage in the event there are no
other employees available to work.
Education
American International College
Springfield, MA
Bachelor of Science, Business Management
August 2012
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