Customer Management

MAXINE GOLDEN

**** *** *** **, * arrisburg, PA * 7110

Cell: 7-173****** - ************@***.***

P ROFESSIONAL SUMMARY

Detail-oriented and driven care practitoner with expertise in problem solving and

managing high case loads.

Extremely organized and versed in coordinating management meetings. Highly skilled

and empathetic care practitioner with more than 10 years leading, managing and

supervising professional staff in social services. Superior listening skills, amazing

communicator.

S KILLS

Professional phone etiquette Team building

Excellent communication skills Database management

Report development

Articulate, well-spoken

Project planning

Flexible

Word, Excel proficient

Excellent planner, coordinator

Accurate and detailed

EDUCATION

Bachelor of Science: Social Policy & Administration

Roehampton University - L ondon, E ngland

Social work DipSW

Experienced in working with Children and Families, Elder care abuse and dementia

clients.

EXPERIENCE

11/2012 t o Current Administrator/Co-Owner

Twenty-Twenty Computers – Harrisburg, P A

Respond to all customer inquiries thoroughly and professionally.

Expense reports and requests for capital expenditures.

Answer and manage incoming and outgoing calls while recording accurate messages.

Open and properly distribute incoming mail.

Process cash and credit payments rapidly and accurately.

Using Quick books.

Answer customer questions about product availability and shipment times.

Marketing and advertising.

Answer customer questions about product availability and shipment times.

10/2007 t o 0 8/2011 Teacher/Co-Director

English On Demand – Brazil

Oversaw daily office operations for staff of [3] employees.

Taught English to foreign students.

Use of computer technology.

Provided training to teachers.

Maintained administration records.

Lesson planning.

Administration, report writing and processing of financials.

Planned and coordinated logistics and materials for meetings, staff meetings and staff

events.

Maintained a clean reception area, including lounge and associated areas.

07/2001 t o 0 9/2007 Senior social worker

Blue Care – London, E ngland

Interviewed and evaluated clients, including conducting safety and risk

assessments.

Referred clients to social services agencies.

Maintained regular contact with clients, including visiting clients' homes.

Report writing and case summaries, including required statistics.

Counseled individuals and families regarding mental health, substance abuse,

physical abuse and rehabilitation issues.

Assessed clients for abuse and neglect and compiled documentation for court reports.

Investigated suspected cases of child abuse, neglect and exploitation.

Coordinated patient care from pre-admission to post-discharge follow-up.

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