Customer Service Quality Assurance
Resume:
KAMERAN STEARNS
San Marcos, Texas 78666 *******.*****@*****.***
SUMMARY
Extensive experience in the Office Administrative field working in general public and
educational office settings. Versatile professional adept at managing multiple projects,
providing exceptional customer support and streamlining office operations. Committed
to strengthening interdepartmental collaboration, and promoting high documentation
standards. Windows 2000, MS Word, data entry and internet skills.
PROFESSIONAL EXPERIENCE
NOBLE LOGISTICS 2012 - PRESENT
CUSTOMER SERVICE/DISPATCHER
More than a delivery. A complete solution
Provide logistics and dispatching support for incoming calls and delivery concerns
regarding the shipment of freight. Provide excellent customer service, dispatch drivers,
process return deliveries, reroute packages when necessary, locate lost freight, provide
delivery times, issue special instructions to drivers.
• Deliver quick response to customers and drivers maintaining efficiency and
accuracy.
• Offer creative problem solving solutions offering support to customers with unique
delivery needs.
• Provide substantial level of communication with customers via telephone.
• Assist in streamlining communication, updating database and implementing
documentation fields for tracking purposes.
• Schedule pick-ups and deliveries. Track and manage individual shipments to
completion, ensuring shipments are fulfilled
• Anticipate and resolve customer and/or carrier issues before they occur
• Collaborate with customers to cultivate long term, mutually rewarding relationships
• Adjust and adapt to ever changing priorities and customer needs
VERIZON WIRELESS 2010 - 2012
CUSTOMER SERVICE REPRESENTATIVE
Global provider of wireless technology
Provided excellent customer service in an inbound call center. Resolved billing and
service equipment issues in a timely manner, ensured customers received accurate
detailed explanations about call plans, products and services.
• Evaluated customer accounts and enhanced customer experience by providing
accurate information.
• Promoted products to further company interests while ensuring customer was in the
appropriate call and data plans.
• Reviewed customer calls for quality assurance.
• Performed troubleshooting of customer used equipment.
KAMERAN STEARNS PAGE 2
DODDS – RAMSTIEN HIGH SCHOOL, RAMSTIEN, GERMANY 2007 – 2009
GUIDANCE OFFICE CLERK
Department of Defense Dependent Schools offering excellent education to military and
civilian personnel overseas.
Provided administrative and clerical support to staff. Handled miscellaneous routine
clerical functions such as answering phones, scheduling appointments, filing, and
sorting mail.
• Supported registration with documents and invoices making sure everything was in
accordance with district policy.
• Performed receptionist duties. Answered/directed telephone calls and greeted clients
and customers.
• Responsible for entering student registration data into a district wide database for
1035 students.
• Managed Guidance Office daily calendar for counselors.
• Scheduled student appointments
DODDS – WIESBADEN HIGH SCHOOL, WIESBADEN, GERMANY 2003 – 2007
COMPUTER ASSISTANT/SMS CLERK
Department of Defense Dependent Schools offering excellent education to military and
civilian personnel overseas.
Provided administrative and clerical support to staff. Handled miscellaneous routine
clerical functions such as answering phones, scheduling appointments, filing, and
sorting mail.
Performed receptionist duties. Answered/directed telephone calls and greeted clients
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and customers.
Acted as "right hand" for 2 Vice Principals.
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Prepared reports regularly updated data so that reports to ensure accuracy.
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Created Excel spreadsheets for tracking schedules.
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Developed color-coded scheduling system for student conferences that has been
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adopted as the standard for scheduling student teacher group conferences.
Established office procedures to boost productivity.
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Logged and retained copies of pending actions and suspense dates.
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COMPUTER SKILLS - EDUCATION
Microsoft Windows
Microsoft Office Suite,
65 Credits ASHFORD UNIVERSITY, CLINTON, IOWA
Dean’s list 2 consecutive years
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