Manager Maintenance
Resume:
michael myers
**************@*****.***
phone: 502-***-****
professional
overview
progressive
and
diverse
technology
experience
working
with
enterprise
level
organizations
in
a
variety
of
industries,
utilizing
a
customer
service
approach
that
fosters
bilateral
communication,
thereby
improving
operational
efficiency
and
enhancing
the
overall
support
experience
qualifications
and
accomplishments
include:
• hands-
on
delivery
of
multi-
level,
multi-
site
computer,
data,
and
telephony
support
in
a
variety
of
industries
• development
of
lean
infrastructure,
short-
term,
high-
impact
goals,
and
long-
term
sustainable
vision
• extensive
reporting
skills
that
translate
well
across
all
areas
of
management
• cloud-
based
solutions
delivery
including
sip
telephony,
critical
data
redundancy,
and
virtual
applications
• advanced
troubleshooting
and
analysis
of
complex
technical
issues
and
operational
inefficiencies
• leadership
and
recruiting
of
technical
and
non-
technical
staff
for
use
in
successful
project
delivery
• help
desk
expertise
with
user
related
issues,
and
associated
resolution
tracking
information
• solid
command
of
lan/wan
hardware
-
routers,
switches,
cabling,
servers,
and
workstations
• advanced
level
installation
and
configuration
of
analog,
digital,
and
voip
telephone
systems
• long-
term
cellular
contract
management
and
cost
optimization
with
a
variety
of
carriers
and
equipment
• proprietary
applications
exposure
including
pos,
inventory,
accounting,
shipping/receiving,
and
supply
chain
interfaces
• strong
data
analysis
and
manipulation
experience
in
a
wide
variety
of
formats
and
delivery
platforms
• documentation
processes
experience
with
training
materials,
specifications,
policies
and
procedures
• skilled
in
best
methods
for
the
reapplication
of
existing
resources
to
maintain
a
low
overhead
and
maximize
r.o.i.
• strong
knowledge
of
modern
web
presence
standards
including,
seo,
sem,
ppc,
social
networking,
and
image
branding
career
summary
technical
project
director
softel/at&t/humana/ky
pediatric
society
–
ky,
oh,
canada
10/11
to
present
• manage
program
development
from
initiation
to
closure
as
well
as
life-
cycle
• provide
executive
and
enterprise-
level
reporting
and
complex
data
exchange
solutions
• direct
and
maintain
budgets,
schedules,
technical
and
human
resources,
vendor
relations,
and
communications
• develop
and
improve
process
and
procedures
that
meet
the
needs
of
an
individual
program,
partner,
or
client
• oversee
the
configuration
and
support
of
hardware
and
software
for
a
variety
of
operational
teams
and
divisions
• maintain
service
level
uptimes
and
branch
connectivity
issues
in
coordination
with
site
and
department
leads
• administer
local
and
remote
access
network
and
data
hosting
architectures
and
virtualization
environments
• manage
the
support
of
diverse
user
and
server
environments
including
windows,
mac,
unix/linux
• establish
security
protocols
and
best
practice
methodologies
for
the
overall
transport
solution
• track
and
audit
technical
expenses,
proposing
improvements
and
cost
saving
alternatives
technical
services
&
project
manager
ikeyless.com,
fleetkeys
-
ky,
ca,
fl,
ny
5/08
-
10/11
• maintained
hardware,
software,
and
data
resources
for
multiple
ecommerce
retail
channels
• coordinated
the
access
and
distribution
of
reporting
information
to
various
business
managers
• supported
a
variety
of
computer
and
telephony
environments
including
ms,
apple,
cisco,
avaya,
and
acme
• resolve
repair
tickets
over
the
phone,
remotely,
and
on-
site
working
with
diverse
internal
staff
members
• repair
and
replacement
of
standard
office
devices,
such
as,
printers,
faxes,
copiers,
and
scanners
• user
accounts,
password,
and
access
support
in
active
directory
and
ms
exchange
• perform
pc
virus
and
malware
removal,
parts
installation,
and
preventative
maintenance
• researched
and
proposed
the
use
of
relevant
and
emerging
technologies
• conferred
with
outside
vendors
for
repair
or
replacement
of
leased
equipment
• developed
advertising
campaigns
for
(magazine
publication,
direct
mail)
and
web
(ppc
and
keyword
management)
• coordinated
facility-
related
issues,
constructions,
plumbing,
and
electrical,
with
utility
and
building
maintenance
• maintained
fleet
of
service
vans
including
custom
modification
and
preventative
maintenance
systems
administrator
technology4today
/anthem/delta
dental
-
ky,
in,
oh
1/02
-
4/08
• provided
coaching
and
supervision
to
jr.
help
desk
associates
• supported
sr.
analyst
in
helping
to
achieve
technology
goals
for
major
inbound
logistics
call
center
• performed
in-
depth
analysis
of
operational
shortfalls
and
solution
implementation
• participated
in
programming
development
of
custom
technology
solutions
• maintenance
and
modification
coaxial,
cat5e,
copper,
and
fiber
cabling
• proposed
and
enacted
cost
reduction
initiatives
• performed
local
and
wide
area
network
engineering
and
maintenance
• supported
computer,
data,
and
telephony
resources
• coordinated
day-
to-
day
resolution
of
trouble
calls
and
provided
advanced
support
for
first
and
second
level
technicians
• second
tier
support
for
customers
using
sql,
crystal
reports,
and
citrix
server/client
applications
it/is
help
desk
analyst
directv
-
ky,
ma,
ca,
sc
7/95
-
12/01
• performed
technical
support
for
satellite
programming
provider
in
a
24/7
call
center
• created
and
completed
help
desk
tickets
including
pc
and
phone
troubleshooting
and
repair
• provided
programming
support
of
as400
billing
and
authorization
interface
• integrated
custom
application
with
ms
excel
and
access
for
the
automation
of
standard
customer
care
procedures
and
reporting
purposes
for
senior
executives
user
and
account
creation
and
maintenance
references
feel
free
to
reach
out
to
anyone
listed
below
to
inquire
about
the
quality
of
my
work
or
my
character
brandon
helm
unit
secretary/PACU
u
of
l
(502)
905-
4356
mary
york
executive
director
ky
pediatric
society
(502)
320-
2660
katie
thomas
social
worker
u
of
l
(502)
321-
2443
mona
blair
owner/manager
scissorhands
(502)
558-
6848
phat
ton
lee
(“t”)
owner/manager
café
mimosa
(502)
599-
0158
cesar
perez
asst
manager,
webmaster
corbett’s
restaurants
(502)
608-
7127
todd
hudgens
web
developer
ikeyless
(502)
758-
4030
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