Sales Service

Carl Wiggins

***** * ********* *********, ** ****7

708-***-**** ***********.**@*****.***

Summary of Skills

• Efficient understanding of the fundamentals and personal safety of basic electricity and alternating currents.

• Knowledge of basic math function used for measuring tools in addition to hand and power tools commonly

found for industrial work assignments.

• Applied knowledge to estimate the heating and cooling loads that supports the preparation of residential

properties.

• Comprehension of the safe and proper use of tools and techniques used when cutting and joining copper,

using flared, swagged and compression joints.

• Prepared for workplace readiness, communication and employability skills needed for service related work

assignments.

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes

marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Education

Coyne College – Chicago, IL Graduate November

•

2012

Heating, Ventilation, Air Conditioning, Refrigeration

Associate of Applied Science Degree

Rheem Rooftop Certification

United Stated Air Force – St. Claire County, IL May 2008 – August

2010

Honorable Discharge

Work Experience

Americall – Hobert, IN May 2011 – May 2012

Telemarketer

• Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade

potential customers to purchase a product or service or to make a donation.

• Explained products or services and prices, and answer questions from customers.

• Obtained customer information such as name, address, and payment method, and enter orders into computers.

• Answered telephone calls from potential customers who have been solicited through advertisements.

Boys and Girls Club – Chicago, IL August 2010 – May 2011

Counselor / Maintenance

• Organized, lead, and promoted interest in recreational activities such as arts, crafts, sports, games, camping,

and hobbies.

• Greeted new arrivals to activities, introducing them to other participants, explaining facility rules, and

encouraging participation.

• Planned and prepared employee work schedules.

• Coordinated activities with other departments to ensure that services are provided in an efficient and timely

manner.

• Inspected work performed to ensure that it meets specifications and established standards.

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