Divison Manager

Christopher Domingue

**** ****** ******, ***** ***** CA 95051

Home: 408-***-**** *********@*******.***

Cell: 408-***-****

Production/Operations Manager

Contract Implementation- Business Development -Entrepreneurial Leadership

I am an astute, results-oriented leader with proven success in managing

multi-million dollar Government debt. Background includes being an

effective trainer that taught classes in: FDCPA Laws and Regulations, Goal

Setting and Negotiations, which reduced turnover by 20%. I am a critical

thinker and adept negotiator who can apply extensive knowledge of industry

to increase profitability. Additional expertise in:

Employee Development Due Diligence Process

Improvement

Strategic Planning Contract Implementation

System Analysis

Market Research Focus Groups & Panels

P&L Accountability

Career Accomplishments

. Member of "think tank" that created a New Debt Collection System, which

increased Revenue by 40% after 1 year of implementation.

. Was awarded 1st place on Assigned Contracts: US Department of Education,

Pennsylvania Higher Education Assistance Authority & awarded $1.2 million

and $500,000 in Bonus Monies respectively.

. Conducted Production meetings and Training Classes in Goal Setting,

Negotiations for over 150 employees.

. Contract Implementation for US Department of Education, Sallie Mae,

Illinois Student Assistance Commission and American Education Services

with a total Portfolio Net Value of $1.5 billion dollars.

. Drafted by Los Angeles Dodgers in 1986.

Professional Experience

2006-Present Alameda County Central Collections- Collection Supervisor II

. Supervise collectors, handle more complex collections.

. Determine proper court and venue for legal action. Establish court

dates and monitor court appearance assignments

. Audit collectors case files, work with DA's Judges, Probation

Officers, accounting units and prepare/implements recommendations

based upon findings.

. Communicate with different County departments to obtain information

needed for the collection of monies owed to the County.

. Analyst- create custom reports for Accounting, Division Chief and CED

based upon the need to

the department.

. Inventory Reports through CUBS system. Recall, script, programming

and customized reporting for accounting department.

. Responsible for the monitoring of Credit Card Processing systems,

chargebacks and month-end reconciliations.

Production-Division Manager (1996-2004)

Performant Financial Corporation (Formerly DCS Inc.) Lathrop, CA

. Managed a group of 32 Portfolio Managers that collected on debt from the

US Department of Education, Pennsylvania Higher Education, Vermont Tax

and Virginia Tax.

. Analyzed financial data, credit, rates and implemented strategies for

collection.

. Managed a Division debt portfolio in access of $100 million dollars.

. Handled sensitive calls from Federal, State clients that included

Congressmen calls.

. Conducted training classes on goal setting, negotiations, location

techniques (skip tracing) and FDCPA laws and regulations.

. Created collection presentations, scripts and commission schedules to

increase production.

. Reported revenue to the Board of Directors.

. Project manager in developing a new Debt Collection System.

Supervisor- 1994-1995 Performant Financial Corporation ( Formerly DCS

Inc.) Lathrop, CA

. Managed a group of 8 Collectors

. Collected on a portfolio of Defaulted Student Loans for the US

Department of Education.

. Supervised the group debt portfolio in access of $20 million dollars.

. Handled sensitive-complaint calls from Customers.

. Conducted weekly team meetings addressing production and team goals

. Managed training classes on goal setting, negotiations and skip

tracing.

. Reported production numbers and revenue to Division Manager.

Portfolio Manager- 1992-1993 Collector Performant Financial Corporation

( Formerly DCS Inc.)

. Managed a debt portfolio in access of $4 million dollars.

. Collected on Defaulted Student Loans for the US Department of

Education.

. Located customers, negotiated payment plans.

. Approved accounts for Administrative Wage Garnishment

Education: BA Economics, San Francisco State University

. Emphasis on Analysis.

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