Customer Service Manager
Resume:
GLEN C. GEARHART
Greenwood, Indiana 46143
************@*****.***
LOGISTICS / OPERATIONS PROFESSIONAL
Performance-driven Professional offering over 20 years' comprehensive
achievements within Logistics. Solid history of utilizing out-of-the box
approaches, adapting to new business environments, and negotiating win-win
agreements. Recognized for ability to incorporate innovative management
techniques that result in enhanced practices, increased productivity, and
profits. Forges strong business relationships focused on teamwork, service
level, and cost containment.
AREAS OF EXPERTISE
Operations Management Warehousing /
Distribution
Planning & Development Leadership / Team
Building
P&L Management Logistics Management
Business Development Quality Assurance
Project Management Inventory Management
PROFESSIONAL EXPERIENCE
Target Corp. Greenwood, Indiana
FDC Flow Team 2013-Current
Hired as seasonal and was placed in permanent rotation. Unload FDC truck,
inventory pulls, back stock, push and customer service. Also, inventory,
PDA and computers are used regularly.
American Expediting Indianapolis,
Indiana
Branch Manager 2013
TSA certified facility. Hire independent contractors, train for STA
certificate, IAC compliance and train staff on SOP's for facility. Plan,
organize, or manage the work of subordinate staff to ensure that the work
is accomplished in a manner consistent with organizational requirements.
Conduct employee training sessions on subjects such as hazardous material
handling, employee orientation, quality improvement, or computer use.
Schwan's Home Service, Inc. Greenwood, Indiana
General Manager 2012-2013
Accountable for turning a poor performing location into a profitable
facility by executing an extremely aggressive plan of strategic hiring and
training. After 120 days, facility ranked #68 out of 460 for growth by
following growth plan developed.
Online Transport Greenfield, Indiana
Assistant Safety Director 2012
Training, performance accountability, log compliance, orientation and
trucking simulator training were the main job priority.
EXEL Direct Indianapolis, Indiana
General Manager 2011-2012
Full P&L accountability for a direct delivery operation, HR, training, DOT
compliance, scheduling and performance management.
Chaser, llc Anderson, Indiana
Safety Director/Project Manager/HR Manager 2011
Accountable for DOT compliance, reduce CSA scores across the
board, training, HR, and tractor/trailer compliance including plates,
insurance and titling. Immediate impact on operation by implementing policy
and procedures that resulted in a satisfactory DOT audit. 50+ driver
operation.
Key Accomplishments Include:
Decreased CSA scores by as much as 10% in one month through implementation
of sound standards.
Rewrote hiring process to follow a standardized process.
Set stronger than industry standard for all areas of business.
Quickway Transportation, Inc. /CLM Freight Lines Indianapolis,
Indiana
Operations Manager 2007-2011
Accountable for DOT compliance, routes, scheduling, safety, and training
while working with 85+ drivers. This is an O/O and company driver
operation. $12M operation.
Schwan's Home Service, Inc. Greenwood,
Indiana / Dothan, Alabama
Sales Manager
2004-2006
Directed sales, customer service, and inventory for depot doing $3.5M in
sales with 28 sales representatives. Accountable for DOT compliance, route
standardizing and scheduling, and sales training, ensuring success in
promoting and selling product.
Key Accomplishments Include:
. Presented with "Safety Award" for no accidents.
. Led team to close within 10% of plan for 2005 with no open routes and no
staff turnover.
C&H Logistics, Inc.
Indianapolis, Indiana
Director of Operations
2003-2004
Hired to manage operations for start-up, third party logistics company that
offered brokering of freight, warehousing, and onsite logistics. Moved
product both domestically and internationally to China.
Key Accomplishments Include:
. Developed revenues of over $500M with four key clients.
. Brokered $55,000 in sales by the fifth month of operations.
. Set up all technical aspects of operation including phone and computer
systems.
Gearhart Trucking
Knox, Indiana
Director of Operations
1994-2003
Managed daily operations for asset based logistics company. Accountable
for a variety of functions including: developing budgets, accounting
processes, procurement, scheduling of maintenance, warehousing, sales,
brokering, cost analysis, research, marketing, training and development,
P&L, inventory control, IT, and customer service.
Key Accomplishments Include:
. Increased bottom line performance by 45% in 2003.
. Developed sales in excess of $2.5M.
. Achieved 99% on-time deliveries and 99% accident free record.
. Hit record level cost reductions. (Zero overhauls in 10 years with
optimal maintenance practices for 10M miles)
EDUCATION
Bachelor of Arts in Management,
Rochville University, Rochville, Maryland
Hold Commercial CDL-Class A
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