Customer Service Manager

Hannah Miller Carman

**** ********** **

Arlington, TX 76001

Phone: (832) 451- 8246

Email: ************@*****.***

Career Objective

Energetic, honest, and detail oriented individual seeking a full time position as an executive

administrative assistant, that will fully utilize my previous years of front office receptionist

experience, customer service oriented attitude, and highly proficient administrative abilities.

● Excellent communicator who possesses strong verbal and writing capabilities

● Adaptable to working in fast paced environment

● Administrative and organizational abilities

● Typing and data entry at 70 wpm

● Proficient working knowledge of Microsoft Office programs, including Word,

Excel, Power Point, Outlook, and One Note. (for Office 2003, 2007, and 2010

versions)

Employment History

02/12 to 07/13: Bettencourt Tax Advisors, LLC

Front Office Administrative Support/Paralegal Internship

● Responsible for the input/data entry for new commercial and residential accounts

● Maintained client records in files and in charge of sending and receiving appointment

of agent forms for the informal and formal hearings

● Customer service help with general inquiries and account information

● File and evidence prep for upcoming hearings

● Assisted head paralegal with several large volume projects for commercial and

residential arbitration and litigation lawsuits

08/11 to 01/12: CSI Companies Inc. (Staffing)

Contractor for Bank of America as Notary Public

● Notarized foreclosure and bankruptcy documents

● Reviewed documents for accuracy before signatures

● Created and maintained spreadsheets and logs of work process

● Required to maintain high volume of processing loan documents daily

08/10 to 02/11: I.T. Properties and Boston’s Arlington Restaurant

Bookkeeper and Office Manager

● Received, filed, and recorded bills, invoices, and other items for company’s vendors

and customers

● Notarized documents for sale of properties and land leases

● General administrative tasks

03/09 to 08/09: RHG Phoenix Petroleum, Inc.

Office Manager

● Answered phones, greeted and assisted visitors

● Proofread and edited drilling prospectus materials for potential investors

● Drafted inter-company correspondence for calendar events and sales commission

logs

06/08 to 11/08: Rattikin Title Company

Front Desk Receptionist and Marketing Assistant

● Answered ten line phone system and greeted visitors for busy title company

● Created PowerPoint presentations for displaying daily schedule of meetings/closings

● Ordered office and kitchen supplies as needed

● Set up and maintained customer files, keeping contact information current as needed

● Performed daily title and tax searches on property to assist escrow agents and closers

● Marketing assistant with responsibilities to new customer relations

Education and Skills

● Tarrant County College at Northeast Campus –Associate of Applied Science Degree

in Paralegal Studies (August 2010-December 2012)

● QuickBooks 2009 and 2010 versions

● University of Texas at Arlington – 100+ hours of coursework completed for English

and Journalism Degree (June 2006-December 2008)

Memberships

● TCC Paralegal Association

● Texas Certified Notary Public (2010-2011)

Contact this candidate