Technician High School

Steven Galán

Cellular: 347-***-****

E-mail: *******@*********.***

Hardware

Skills

Electronics Repair – Experienced in the use of soldering equipment, diagnostics and electronics repair

such as component testing and replacement.

Desktop Hardware Support – A strong understanding of computer hardware maintenance, diagnostics

and repair.

Printers – A strong understanding of printer peripherals, and past experience in the repair of jet-ink printers

and laser printers.

Enterprise Hardware – An understanding of IT hardware solutions such as video and audio conferencing

systems, DVR systems, server setup.

Mobile Hardware Electronics – A strong understanding of laptop and mobile smart phone hardware.

Experienced in the disassembling and reassembling of laptops and smart phones, identifying and replacing

damaged components, maintenance, and upgrading.

Consultation – Experienced in consulting end-users and small businesses on computer hardware

purchasing and setup.

Networking and Security

Networking – Familiar with TCP/IP, installing networked peripherals, wireless networking. An

understanding of router configurations, troubleshooting, firmware, MAC Address Filtering, DHCP Tables, IP

address filtering, firewall configuration, port management, wireless configuration, Wireless Encryption such

as WEP, WPA, WPA2 and passwords. An understanding of cat5/cat5e/cat6 wiring and setup.

Desktop Support

End-user Support – Malware removal, router port configurations and troubleshooting, education in proper

general security to end-users. A familiarity of desktop support in small to medium office environments.

Remote Desktop Support – Familiarity with remote desktop software such as Windows Remote Desktop

Connection, Remote Assistance, LANDesk and WebEx software.

Issue Tracking Software – A familiarity of enterprise level trouble-ticket software.

Active Directory – Experience and familiarity of Microsoft's Active Directory service.

Operating Systems

Microsoft Windows – A deep understanding of Windows operating systems from Windows 95 to Windows

8.1, and a familiarity of Windows Server OS’s.

Mac OS X – An understanding of end-user Mac OS X operating systems and mobile OS X software.

Linux – Hands-on experience in the installation and basic configuration of end-user Linux OS versions.

Languages

Fluent in Spanish

Work Freelance PC Technician Current, ongoing

PC Technician for hire

Experience

Consultation for client computer configurations

At-home networking setup and repair of wired, and wireless networking

Computer troubleshooting, malware removal, data back-up, OS repair

Computer peripheral troubleshooting

Laptop, desktop and out-of-warranty consumer electronic repair services

On-call for PC tech contracts for small and large businesses for Windows desktop support

Aegis Communications Group – United Healthcare September 2012 – December 2012

Customer Support, Medicare Specialist, Part D

Assisted prospects nationally in a high call volume environment.

Registering new members into a Medicare Part D plan.

Knowledgeable in general Medicare, with a specialty in Medicare Part D.

Discussed and recommended certain healthcare plans and advice based on caller's needs.

Nesco Resource – Cablevision Systems Corporation September 2007 – January 2008

Advanced Support Representative – Tier 2 Technical Support

Assisted Cablevision customers with various inquiries and concerns in New York City, Connecticut and

New Jersey such as product features, billing, service and concerns and home technician visits.

Documented all technical issues with the use of the Remedy application, and forwarded issues to their

appropriate department.

Addressed various issues with Cablevision’s digital television equipment, such as IP address and serial

number verification, signal quality, cable network communication issues, Digital Video Recorder issues

and BIOS upgrades.

Assisted customers with Digital Cable wiring setup within their homes.

Addressed basic cable internet issues such as user setup, and computer settings.

Guide customers through High-Definition Television setup from wiring, configuration and picture format

settings and addressed the technical questions.

Interface Computer Communications (ICC), Dell, Inc. February 2007 – July 2007

Field PC Technician

Team-based work with other field technicians as a Dell representative in a city-wide project to upgrade,

install and integrate PCs, laptops, Apple computers and various other peripherals.

Set up, and Integrated staff computers into the NYC Public School’s secure network.

Set up and Integrate PCs, and laptops for students’ use on the Internet.

Installed, upgraded and integrated printers and other peripherals onto the local network.

New York City Department of Probation January 2006 – March 2006

Internship – Helpdesk

Team-based work with other techs solving trouble tickets.

Served as field technician for various Court House buildings.

Use of Active Directory to manage employee accounts.

Managed, updated and deployed various disk images.

Basic network setup and maintenance such as IP addressing, assigning network permissions, and

Internet accessing privileges.

Inventory management.

Repairing and managing networked printers.

Basic workstation set-up for new employees.

Hardware and software maintenance.

Education Monsignor Scanlan High School – Graduated: June 2001 – Bronx, NY

Regents High School Diploma

Katharine-Gibbs School - Graduated: March 2006 - New York, NY

Associates Degree in Computer Network Operations

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