Jean DeLeon

**** **-*

Hale Center, Texas, ***** United States

806-***-****

accdy0@r.postjobfree.com

PROFESSIONAL EXPERIENCE

CONVERGYS, Lubbock, Texas

CSR, Oct 2013 – Jan 2014

Confer with customers by telephone or in person to provide information about products or

services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

ATT, Lubbock, Texas

CSR, Apr 2013 – Oct 2013

Confer with customers by telephone or in person to provide information about products or

services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints,

or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

ROPES AMPIDE, Ropesville, Texas

Deli Manager, Jan 2011 – Apr 2013

Monitor compliance with health and fire regulations regarding food preparation and serving, and

building maintenance in lodging and dining facilities.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to

ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Coordinate assignments of cooking personnel to ensure economical use of food and timely

preparation.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product

quality and quantity.

Monitor budgets and payroll records, and review financial transactions to ensure that

expenditures are authorized and budgeted.

Maintain food and equipment inventories, and keep inventory records.

Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service.

Perform some food preparation or service tasks such as cooking, clearing tables, and serving food

and drinks when necessary.

Plan menus and food utilization based on anticipated number of guests, nutritional value,

palatability, popularity, and costs.

Keep records required by government agencies regarding sanitation, and food subsidies when

appropriate.

Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

Organize and direct worker training programs, resolve personnel problems, hire new staff, and

evaluate employee performance in dining and lodging facilities.

Order and purchase equipment and supplies.

Arrange for equipment maintenance and repairs, and coordinate a variety of services such as

waste removal and pest control.

1151 CR-C Hale Center,, Texas,, 79041 United States 806-***-**** accdy0@r.postjobfree.com

Record the number, type, and cost of items sold to determine which items may be unpopular or

less profitable.

Review menus and analyze recipes to determine labor and overhead costs, and assign prices to

menu items.

Create specialty dishes and develop recipes to be used in dining facilities.

EDUCATION

Central Valley, Buxton, North Dakota

ADDITIONAL SKILLS

I have worked in customer service for over 10 years, I am a go getter, and love to try new things,

we sometimes have to take that leap and not be afraid to make your buisness grow, I am that kind

of person if I can make a doubter of a product or service believe in our product again, my job as a

customer service rep is truly done.

1151 CR-C Hale Center,, Texas,, 79041 United States 806-***-**** accdy0@r.postjobfree.com

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