Customer Service Associate

Monique Villalobos

**** *. ******** **. ****, AZ 85204

480-***-**** Cell

***********@*****.***

Objective:

Seeking a challenging, career orientated position, that will provide opportunities for professional growth.

Experience:

Jewish Family Children Services, Phoenix, AZ (2014)

Personal Care Attendant

• Assist people who are sick, injured, mentally or physically disabled, or the elderly and fragile.

• Help the clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and

housework.

• help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for

their clients.

Macy's Credit and Customer Services, Tempe, AZ (2012)

Inbound Customer Service Representative

• Customer Service

• Handling online customer information, inquiries and sales.

• Order Entry and Service Recovery

Winco Foods, Phoenix, AZ (2012)

Customer Service Representative/Cashier

• Front end customer service and stocking.

• Lead cashiering and returns.

CVS, Phoenix, AZ (2008-2009)

Pharmacy Service Associate

Licensed Pharmacy Technician Trainee, Arizona State Board of Pharmacy

• Customer service and cashier.

• Handling, distributing and filling patients scripts and patient information.

• Inventory, data entry, stocking and maintenance.

Kmart, Mesa, AZ (2006-2008)

Department Lead

• Customer service, sales associate and head cashier.

• Inventory, stocking, and maintenance of three departments.

• Shipping and Receiving.

Studio 56 Salon, Mesa, AZ (2004-2006)

Assistant

• Customer service.

• Invoice drafting, data entry and inventory management.

• Equipment maintenance.

Education:

• 2010 Collins College, Graphic Design Program, Phoenix, AZ

• 2008 Glendale Community College, Pharmacy, Glendale, AZ

• 2005 Mesa Community College, GED, Mesa, AZ

Additional Skills:

• Ability to work well under pressure and multitask in a fast paced environment.

• Strong customer services and leadership qualities.

• Experience in deescalating tense situations with irate customers.

• Excellent ability to work effectively individually, and in a team setting.

• Proficiency with PCs and Microsoft applications.

• Eagerness to learn and driven to succeed and surpass managerial expectations.

Contact this candidate