Customer Service Representative
Resume:
James W. Jackson
**** **** **** *******, ** *****
************@*****.***
• Surveyor / Inspector
• Troubleshooting
• Immediate Value Offered
Objective: To obtain a position with an organization where excellent interpersonal communication skills, the ability to multi - task and troubleshoot issues are needed.
Experience:
*Mueller Services - Inspector/ Surveyor - October 2012 - Present
• Conducted inspections of properties to be sent to contracted home owners insurance companies
• Took photos, diagramed properties, and gathered information for various survey types
*Alorica - Customer Service Representative - October 2011 - November 2012
• Received and handled inbound customer relations for At&T
• Sold Uverse to perspective clients
• Assited customers with billing issues and troubleshooting of technical issues
*Prad Group - Inspector / Independent Contractor - July 2011 - August 2011
• Performed water meter audits and Inspections for a short term City of Atlanta project
• Completed data entry using handheld trimble device
*Hip Hop Shopping TV - Director of Vendor Relations/Sales - November 2006 - Present
• Responsible for sales and inventory relations
• Responsible for vendor communications and execution of vendor contracts
*Fulton County - Maintenance worker - August 2002 - June 2005
• Performed road construction
• Poured, finished and integrated concrete
• Mainted the right of way for county boundaries
*Aegis Communications - Customer Service Representative - March 1998 - September 2001
• Worked on the media one account
• Received and handled inbound customer relations
• Assisted clients with troubleshooting of billing issues
*Genessee County Road Commission - Field Survey Technician/Intern - May 1997 - September 1997, May 1998 - September 1998
• Assisted engineers with road design, topo, and land surveying
• Assisted engineers with the preparation of surveys
Education:
*Georgia Perimeter College - Business Administration Major - August 1998 - May 2000
*Eastern Michigan University - Business Administration Major, Communications Minor - August 1996 - December 1997
*Genessee Area Skill Center - Computer Aided Drafting - August 1995 - May 1996
*Flint Southwestern Academy - high school diploma - August 1992 - May 1996
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