Customer Service High School

JOY A. CAIN

*** ***** *****

Winthrop Harbor, IL 60096

Telephone: 847/872-3711

OBJECTIVE - To obtain a long-term support position with your organization.

QUALIFICATION HIGHLIGHTS:

• Proficient in Excel, Word and Microsoft Outlook.

• Able to work independently and prioritize work to meet deadlines.

• Well-organized and dependable

• Good problem-solving skills and the ability to think on my feet.

• Strong customer service and interpersonal skills

• Highly motivated, with a strong desire to consistently exceed expectations.

• Experience with in - house and ADP Payroll Processing using PayExpert.

EXPERIENCE

TRANSOLUTIONS, INC., Lake Bluff, IL. 2004 - Present.

Payroll Supervisor

• Job responsibilities include all aspects of preparing payroll for exempt and hourly employees.

• Processing new hires and all pertinent information such as salary, insurance and miscellaneous

deductions plus 401K deductions and direct deposit requests.

• Multi state payroll with employees in almost every state. This presents a variety in setting up federal,

state, local and unemployment taxes. All correspondence with state agencies in regards to payroll tax

questions and changes in unemployment rates are also handled in this position.

• Majority of employees are paid on a production basis, so much care is taken in assimilating and verifying

the accuracy of that data before payment in addition to auditing and posting timesheets for hourly office

employees. Payroll is also prepared for salaried and sales employees.

• Wage assignments and garnishments are received and processed.

• Preparation of approximately 20 Excel spreadsheets for each payroll.

• Each processed payroll is thoroughly checked for accuracy and the checks readied for distribution.

• Majority of employees are home based, so there is a vast amount of customer service provided via phone

and email.

• Performed the majority of the work of compiling information and testing data for the implementation of

a new compensation program for our production employees and determining what the final results should

be. Worked with technical department on a new payroll system to accommodate the necessary changes.

ABBOTT LABORATORIES. Abbott Park, IL. 1998 - 2004

Office Coordinator

• Responsible for accounting duties of the aviation department including statistical reports, monthly and

year end journals, input and auditing of expense reports and the reconciliation of numerous accounts.

• Handled payment of all invoices to vendors of the Corporate Aviation Department as well as

responsibility for setting up new accounts and interfacing with vendors to resolve questions and

problems.

• High amount of phone and customer service contact with employees at all levels, requiring the ability to

deal with highly confidential information.

• Also acted in administrative capacity, assisting the operations administrator in scheduling aircraft trips

for corporate executives and employees. This involved making airline, hotel and rental car

arrangements. Scheduled meetings and took care of the daily office details and requirements.

Payroll Technician 1991 - 1998

• Performed all aspects of payroll for approximately 2500 employees using an in-house system. Some of

this was responsibility for data entry of timecards for hourly employees as well as preparing and

maintaining other reports and information for both hourly and salary employees. Audited reports to

verify accuracy of time entries for Abbott’s timecard population. Prepared quarterly unemployment

taxes.

• Provided customer service support to Abbott’s employees. This included interacting with human

resources and benefits regarding policies and Workman's Compensation.

• Anticipated time reporting problems and was responsible for providing necessary solutions.

Education: Marquette High School, Alton, IL. Graduated with honors

References: Available upon request

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