Customer Service Company

Kelsey Nicole Hill

469-***-**** *********@*****.***

Summary of Qualifications

● Excellent customer service skills

● Organization skills

● Highly disciplined and motivated

● Capable of completing numerous tasks at a fast pace

● Knowledgable with cash registers, PC systems, and copy/fax machines

● Handling of vital customer information

Work Experience

Peak Physical Therapy & Sports Medicine

Front Office/Receptionist June 3, 2013-January 10, 2014

● Answering phones to schedule/modify appointments as well as answering any questions

● Checking in patients upon arrival into two separate systems (A2C and Centricity)

● Verifying patients’ insurance benefits and authorizations

● Collecting patient copayments and coinsurance payments

● Building and filing new patient charts

● Scanning and attaching all patient documentation

● Calling new patient referrals received from various doctors

● Updating the referral log (Excel)

● Checking all patient information and making necessary modifications

● Faxing patient progress reports and Plan of Care documents to doctors

● Scheduling follow-up appointments

Happy Days Preschool

Teacher (two-year-old class) May 2012-June 2013

● Assisting in the development of young children by building upon their cognitive skills

● Ensuring that everything is disinfected and tidy

● Completing first aid courses and acquiring the proper certifications necessary

Anthropologie

Retail Associate (Seasonal) November 2012-January2013

● Implementing excellent customer service

● Ensuring that the store is in compliance with the company’s standards

● Generating the desired atmosphere of the company

● Operating the register when customers were to purchase any merchandise

Hollister & Co.

Retail Associate December 2009-June 2012

● Greeting each customer that enters the store and supplying them with any additional

customer service

● Following each specification of the company’s look policy to reflect the intended

atmosphere

● Upholding the store in accordance with the expected standards

● Operating the cash register

Education

Collin County Community College Plano, Texas August 2011- August 2013

● Working towards Associates of Arts degree in pursuit of a Psychology Major

● Was offered a position in the Student Leadership Academy

North Cities Christian Academy Garland, Texas August 2007-June 2011

● Graduated Valedictorian of the 2011 class

● Involved in activities/electives including art, volleyball, desktop publishing, home

economics, cooking, and tutoring fellow classmates

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