Manager Customer Service
Resume:
AISHA D GILMORE
*** **** ***** ** # ****, North Las Vegas, NV 89031
Home: 702-***-**** Cell: 415-***-**** Email: ********@*****.***
Objective
A long term position in a fast-paced environment with room for growth.
Skills
Excellent Organizational Skills
Strong Customer Relations Skills
Computer Proficiency
Data Entry
Hard working, ability to multi-task
Telephone Answering, 20-Line System
Word Processing and Typing
Well-developed administrative abilities
Filing
Pleasant and friendly
Computer: OneSite, WordPerfect, MSWord, MS Excel, MS Outlook, MS Powerpoint, MS Acess, MRI, Hud Manager, Rent Roll, Scanning Technology, Quickbooks.
Professional Background and Accomplishments
Administrative
- Provided executive level support to Executive Director of Emergency Services and Executive Director of a Nonprofit Cultural Center.
- Handled all word processing and typing. Entered data for reports, production items, shipping, and inventory.
- Maintained computerized inventory of all parts, supplies, and products.
- Helped plan and organize company functions.
- Answered the telephone and represented the company in a professional and businesslike manner.
- Planned and coordinated luncheons, meetings, trainings and job fairs.
- Organized the details of special events, travel arrangements, corporate agendas and itineraries.
- Greeted visitors, clients and vendors and provide excellent customer service
- Prepared and distributed Mass Mailings, authored memos, reports, and other correspondence, and edited and distributed newsletters and flyers.
Accounts Receivable/Payable Clerk
- Full charge processing of all accounts receivable and payable
- Manage all petty cash and office supply expense accounts
- Reconcile bank balances; record general ledger entries
- Establish customer credit lines and set up credit accounts with vendors
Property Management
- Direct all aspects of property management for properties of 63 units up to 604 units.
- Formulated and managed annual expense budget of $ 1 million.
- Maintained at least 98% occupancy rate on troubled properties
- Prepared monthly financial reports, oversaw all expense and cost tracking, accounts payable and receivable, and purchasing functions. Managed and resolved all delinquency issues.
- Ensured property is maintained to building owners expectations.
- Conducted extensive market research regarding occupancy, rent, and marketing strategies.
- Tax Credit, Site Based Section 8, Section 42 experience
- Collected rents, Prepared and dropped off rent deposits to the bank.
- Managed and oversaw Capital improvements and property maintenance repairs.
- Worked closely with city, state and federal agencies regarding subsidized tenants.
- Conducted property inspections, move in/move out walk through, as well as post renovations inspections.
- Coordinated maintenance and services with vendors as needed.
- I addressed the concerns of current and prospective residents in a friendly and professional manner.
- Participated in and oversaw employee training
- Maintained waiting list
Employment Experience
Sales Associate, Macy's, Las Vegas, NV 10/2013-Present
Leasing Agent, JWilliams Staffing, Las Vegas, NV 11/2012-10/2013
Community Manager, Af Evans, Oakland, CA 06/2010-03/2012
Enumerator, US Census, San Francisco, Ca 02/2010-05/2010
Event Coordinator/Admin, All Inn Enter, SF, CA 05/2008-05/2012
Box Office Sales, SF Dragons, San Francisco, CA 04/2007-8/2008
Community Manager, AIMCO, San Francisco, Ca 06/2006-02/2010
Hotel Director, Caritas Property Management, SF, CA 08/2005-06/2006
Associate Director, Bayview Opera House, SF, CA 06/2001-04/2004
Cashier, Hoop Hevin, San Francisco, CA 06/1999-11/2004
Program Service Aide, Emergency Communications, SF, CA 09/1998-06/2001
Education
Certificate in Esthetics
Skyline College, San Bruno, CA 2011-2012
Psychology
Cal State Eastbay, Hayward, CA 2001- 2003
Diploma
Balboa High School, San Francisco, CA 1996-2000
References
Darnisha Wright 415-***-****
Crystal Ivy 415-***-****
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