Project Manager Management

Sheree Mathis

**** *********** ****** ********, ** 30038 mobile: 678-***-**** ******.******@*****.***

Senior Trainer & Applications Specialist

Master Certified Microsoft Office Specialist and Certified Trainer with proven background - improving

operations through effective instruction and content delivery

OBJECTIVE:

To pursue a senior or management position within a corporate environment that has focus on Operational

Management, Team Leadership, and Process Improvements; which also include:

• Performance Enhancement

• Organizational Leadership

• Adequate Compensation/Benefits

• Growth and Advancement

• Client Relations Building

SUMMARY OF QUALIFICATIONS:

• In-depth experience in adult instructional design & facilitation, technical training, technical

writing, course development, maintaining content management systems and resource

coordination.

• Adept at creating classroom and web-based training and instructional materials, teaching aids,

and smart devices, as well as technical/troubleshooting manuals and user guides.

• Excel at collaborating with managers, executive management team members, and staff to

determine training needs.

• Superior presentation, verbal and non-verbal communication skills.

• CompTia CTT+ Certified (MCT)

• Microsoft Office Certified (MOS - Suite 2010)

TECHNICAL SKILLS:

Operating Systems: Windows XP/Windows Vista/Windows 2007 & 2008

Applications: MS Office Suite 2007 & 2010, MS Project, MS Live Meeting, MS Visio, MS

Lync, Share Point Foundation 2010, Adobe Acrobat, Photoshop, Adobe

LiveCycle Designer (Forms Central), Synergy Products (Desktop & Capture

Client), Content Management Systems (CMS),Web/Audio Teleconference

Applications (such as AT&T Connect and Polycom RealPresence software)

Network Administration: Active Directory, Windows Management Console, Microsoft Windows Server,

Remote Desktop, Tight VNC, Microsoft Exchange Server 2010, Systems &

Network Administration, Remote Administration Server, Citrix, Citrix Receiver,

Technology Automation Software, Data Management, Internet/Web Systems

Implementation, System Analysis, Virtual & XenApp Desktops and Customer

Support.

STRENGTHS:

• More than 10 years as an avid dynamic team leader; able to bring energy, enthusiasm, and humor

to motivate to achieve potential and meet objectives.

• A highly organized manager and learning coach; able to quickly assess needs and provide tools to

resolve difficulties, enhance learning, and improve performance.

• Skilled in easily building rapport with individuals from diverse cultures.

• Proven track record of developing innovative instructor-led and virtual facilitation learning

content.

• Experienced in demonstrating strong Organizational and Time Management skills.

• Maintained ability to visualize, articulate, and solve both complex and uncomplicated problems

and concepts using analytical skills.

• Performs with thoroughness and preciseness; very attentive to detail.

PERSONAL SKILLS AND WORK ETHICS:

• Interacts positively and productively across organizational lines, including administrative

staff and executive management team members

• Very dependable and trust worthy

• Maintains professionalism at all times

• Strong Interpersonal skills

• Self-motivated and quality minded

Ability to function in a dynamic environment subject to impromptu changes in schedules

•

• Proactive and Independent

• Flexible & adaptive to adverse and critical situations

Gets along with others and works as a team player

•

• Contributes to team initiatives and group goals

Great attitude, and aptitude towards being successful

•

Very determined and results-driven

•

PROFESSIONAL EXPERIENCE:

• 2010-present, Associated Credit Union

Norcross, GA 30092

Technical Training Specialist/Sr. Applications Analyst

Supervisor: Karl Mann/CIO

-Currently provides technical training for business applications and project implementations

o Provides Microsoft Office 2010 Application training to staff and management

team members including MS Excel, Power Point, Access Database and Word

o Designs and develops learning objectives, strategies and training materials

o Manages productive training/classroom environment

Virtual Training experience in web-based/virtual training environments

using

Polycom RealPresence solutions and AT&T Connect

products

Provided training and 3rd tier technical support for migration to electronic processing

o

and workflows

AP Automation Process (from paper to electronic)

New Hire & Termination Process (from paper to electronic)

IT Helpdesk Support Requests (created workflow within Track-It Technician

Client)

IT Change Management Process (developed Request for Change

approval workflow using Track-It Technician Client)

Department-specific documents and forms (created Adobe Interactive forms

to replace manual paper-based processes)

• 2007-2013, Associated Credit Union

Norcross, GA 30092

IT Applications Support Specialist/Technical Project Manager

-As the Applications Support Specialist and Technical resource for project management teams,

I’ve had many opportunities to demonstrate my acquired skills in Project Management

Methodology. In recent projects, I have provided basic IT guidelines and templates that meet

methodology standards for various project management activities. With this knowledge, I am

able to serve as a technical asset to each project manager and team; as I have provided a

common format for evaluating progress toward project goals that are needed in order to

produce quality deliverables (a brief list of a few high-level projects referenced below).

• Project Team Leader, AP Automation Implementation, May 2012 – Current

o Providing analyzing support for technically related issues during

testing phases and administration

o Currently delivering Technical Training on forwarding/approving

Accounts Payable Invoices within AP Automation Workflow

o Creating and managing the use of Adobe Interactive Forms (I-Forms)

for submitting Invoice templates to the Accounting Department

• Project Team Leader, New Account Metrics Dashboard, January/2013 – July/2013

o Compiled financial metrics from core financial system, Symitar and

used data exports to create dashboard in Microsoft Excel

Utilizing graphical representations; displayed metrics and goals on a weekly

basis

Incorporated IT programming and automated the export

process and weekly metrics update

• Project Team Leader, AT&T Connect Implementation, April/2012 – September/2012

o Provided research and test analysis on product

o Implemented Desktop Client installation

o Provided Technical Training to Employees and Managers on use of product

• 2003-2007, Associated Credit Union

Norcross, GA 30092

Service Representative

-As a Service Representative; I applied customer service and cash management skills on the

financial institutions front line. The responsibilities were basic member service requirements that

aided me in the direction of current leadership and management expertise.

Additional Professional Experience:

Classroom & Virtual Training Facilitation examples

*Accounts Payable Automation and Interactive Forms June – December 2013

*MS Excel 2010 Basic, August – October 2013

*IT Change Management Electronic Workflow, June 2013

*New Hire/Employee Termination Electronic Workflow, April – May 2013

* Polycom Audio/Web Conferencing Solution, January 2013

*BMC Track-It Technician Client Application, November 2012

*AT&T Connect Online Web Meeting Application, June – July 2012

Organizational Leadership examples

*Developed and implemented strategic objectives to ensure achievement of profitability goals

and a high level of return on investment practices.

*Consistently awarded high rankings and reviews based on corporate training courses provided to

staff and management team members.

Client Relations & Communication examples

*Conducted dynamic and enjoyable training for implemented applications and products for both

management team members and general staff.

*Cultivated excellent long-term relationships with clients and vendors maintaining ongoing

communication and facilitating solutions to address technical concerns.

EDUCATION AND CERTIFICATIONS:

Associates Degree in Computer Information Systems;

DeKalb Technical College, Clarkston, GA (2006)

• Master Microsoft Office Specialist Certification

Microsoft Corporation (2006)

• CompTia CTT+ Certification

(MCT) Microsoft Certified Trainer

• Technical Training Certificates of Completion

New Horizons of Atlanta Technical Training Center, Atlanta, GA (2007-2013)

MS Project 2010

Share Point Foundation 2010 Level 1 & 2

MS Visio 2010

Adobe Acrobat Pro X Level 1 & 2

PROFESSIONAL COMMUNITY MEMBERSHIP AND SERVICE:

Microsoft Certified Professionals, MCP Member

GA Symitar Users Group, Member

Associated Credit Union Business Continuity Planning Team, Coordinator

PROFESSIONAL REQUIREMENTS:

Reputable organization sustaining growth in assets and profitable investments

Location: Atlanta, GA (Metro Area)

Full Time Position

Management

o

Senior Level

o Benefit Package including:

Life, Medical, Dental and Vision Insurance

o

401-K (3% minimum Employer contribution/match)

o

Flex Spending Account Options preferred

o

REFERENCES:

Provided upon request

Contact this candidate