Customer Service Data Entry
Resume:
Robert Thomas Flood
Templeton, MA 01468
Home Phone: 978-***-****
E-Mail: *******@*****.***
LinkedIn Profile: http://www.linkedin.com/in/rtflood
Professional Skills and Competencies:
Customer/Employee Relations Ability to work in a high stress environment
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Strong Administrative Skills (i.e.: Faxing, and adapt quickly to changes
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filing, report generation, etc) Strong background in the use of MS Office
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Excellent Communication Skills applications (Outlook, Excel, Word, and
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Employee Recruitment PowerPoint, etc)
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Conflict Resolution Proficient Internet search and information
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Strong Follow Up Skills retrieval skills
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Excellent Organizational Skills Experience in Retention Strategies and
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Ability to work under tight deadlines and Techniques
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with minimal supervision.
Work Experience:
North Atlantic Medical Services. Leominster, MA 01453
Administrative/Customer Support (May 2012-November 2013)
Phone Based Customer Service Support
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Order Entry Experience with Webscan Internet Filing
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Data Entry System
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Patient/Client Care Collation and Confirming of Incoming
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Administrative Support for various Paperwork
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Doctors/Hospitals with respect to sleep and Billing Accuracy/Submission of Claims to
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oxygen orders Tufts, Harvard Pilgrim Healthcare, and other
Internal Administrative Support for Quality Insurances.
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Assurance Beginning experience with various CPAP,
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Experience with Brightree Database System/ BiPAP and Oxygen Systems
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KAZ Inc. Southborough, MA 01772
Contractor (October 2011-February 2012)
Client based Customer Service Customer Support for multiple devices
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Data Entry/Administrative processes (heaters, humidifiers, etc)
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Basic Oracle software experience Order Entry Support
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Basic RMA Support
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Everyday Health Inc. North Adams MA. 01247
Customer Service Representative: (August 2007- April 2011)
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Customer Support for multiple online Addressed customer concerns via email and
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products and services inbound phone calls
CRM in a high volume call center.
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Report generation for Financial and BI Assisted in the training of new employees
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department. on company policies and procedures
Assisted in the recruitment of potential new Assisted in the updating of training
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employees and reported findings to Human documents for a specific role in the
Resources (HR) and Management Customer Service Department.
Various Administrative Duties/Support Retention Training and Implementation.
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MCLA Individual Enrichment Program North Adams, MA. 01247
Senior Academic Assistant: (April 2007-July 2007)
• Worked closely with the Learning Services Department to facilitate a federally funded program for
incoming freshmen.
• Recruiting and interviewing for positions in the summer program in conjunction with the Director of
Learning Services and IEP Program.
• Administrative duties performed such as paperwork for incoming freshmen.
Nypro Corporation Clinton MA. 01510
Internship: (June 2005-August 2005)
• Data Entry
Document Correlation
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Administrative Support for the Vice President of Quality and Bristol Myers Squibb.
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Education:
University of Phoenix (UoP) Phoenix AZ.
• Masters in Business Administration (2010)
Massachusetts College of Liberal Arts (MCLA) North Adams, MA. 01247
• BA, English/Communications (2007)
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