Shakanna Scott
Quality Assurance Representative
**** ** ***** ******, *** 3E - Brooklyn, NY 11213
accdnn@r.postjobfree.com - 212-***-****
To obtain a challenging position in an organization that will allow me to utilize my experiences and allow the
opportunity for career growth
WORK EXPERIENCE
Customer Service Representative
Logisticare Medical Transportation - Long Island, NY - November 2011 to Present
Responsibilities
-Assist medicaid members with medical transportation
-Answered and solved issues pertaining to members transportation,, using L-CAD and Epaces to verify and
locate information
-Entered medical forms (2015) into L-Cads system to verify members medical condition and eligibility
Accomplishments
-Enhanced my customer service skills by becoming more comprehensive of the medicaid transportation
system
-Able to identify different MCO'S utilized to provide tranposrtation by recognizing the plan codes
Skills Used
Professional hard worker very reiable and responsible, strong team leader work well with others and alone,,
Quality Assurance Representative
First Transit/Paratransit - Long Island, NY - 2008 to 2011
* Monitor all Customer Information Agent calls on a daily basis
* Provide retraining when required
* Complete reports and data entry on a daily basis
* Assisted with calls when the Command Center experienced a high volume of calls
* (Ratio of calls 13,600+ daily)
* Monitoring of over 27,000 trips per day
Customer Information Agent
First Transit/Paratransit - Long Island, NY - 2006 to 2008
* Complete administrative task as required by my superiors
* Resolve travel inconveniences by acting as the liaison between the carriers and customers.
* Monitor information via a two way radio
* Authorize trips outside Access A Ride network when necessary
* Complete incident reports outlining the nature of the problem and subsequent resolution
* Review and scheduled information and delegate trips to drivers via "Adept" dispatching software
* Provided exceptional customer service
Extractor
Chase Bank - New York, NY - March 2004 to August 2006
for in-coding bill payments for various large companies such as D.E.P., and Brooklyn Union Gas.
EDUCATION
Diploma h.s.
Brooklyn College Academy
January 2000 to January 2004
ADDITIONAL INFORMATION
Skills
Speak, read and write fluently in English
Computer literate in al Microsoft Office Products, and in Adept Software, AVLM Software and Internet
Programs
Resourceful, reliable and have the ability to work well under pressure
Work well with others as well as independently
Ability to type 40 words per minute